Product Manager - Cards

 The Operations Support Manager supports the Department Head in overseeing end-to-end payment operations, 

with particular focus on transaction disputes, chargebacks, arbitration, settlement-related activities, and 

participant support.

• Ensures operational cases, requests, and reports are handled accurately, objectively, and within agreed turnaround 

times, while complying with internal policies, regulatory requirements, and service standards.

• Oversees operational and regulatory reporting, including coordination with banks/payment participants, Risk and 

Compliance, IT, and other internal and external stakeholders.

• Provides guidance on complex or escalated transaction disputes and helps ensure consistent handling of cases 

across the team.

• Supports settlement, funding, transaction monitoring, and participant-related operational requirements, ensuring 

timely coordination and issue resolution.

• Drives process improvements, automation initiatives, system enhancements, and UAT to improve operational 

efficiency, accuracy, and service delivery.

• Leads and develops the team by setting clear expectations, coaching employees, and promoting accountability, 

collaboration, regulatory discipline, and service excellence

QUALIFICATIONS

• Bachelor's degree in Business, IT, Finance, Banking, Management, or related field. 

• At least 6 years of relevant experience in: 

o Transaction banking 

o Payment operations 

o ATM/channel operations 

o Card/electronic payment operations 

o Dispute/chargeback operations 

• Must have hands-on experience in transaction disputes, chargebacks, arbitration, or escalated payment cases. 

• Experience in a regulated financial services environment, including regulatory/compliance and operational 

reporting. 

• Prior team leadership or supervisory experience. 

• Strong stakeholder management and coordination skills. 

HIGHLY PREFERRED

• Exposure to BSP-regulated payment operations 

• Experience with InstaPay, PESONet, ATM, switching, acquiring/issuing, or other electronic payment channels 

• Knowledge of settlement, reconciliation, funding, or transaction monitoring 

• Experience in process improvement, automation, system enhancements, or UAT