Job Summary:
The successful candidates will work with RX technology (Gtech) to drive product value and ensure the digital event platform maximises value for RX business units (BUs). They will be a link between BUs and product teams, both as ambassadors for our platform, as well as championing a results driven approach to product development requests. This role is vital to the success of RX as a whole in a changing economic and digital landscape.
Accountabilities:
- Business Unit Digital Stakeholder Management
- Actively engage with regional/local business units to promote and drive adoption of the global organization's own digital products to maximize value
- Manage assigned digital products/business units, monitoring status of product adoption, attending to queries, identifying roadblocks, and assisting in mitigating/resolving said roadblocks to ensure progress in implementation of said products
- Handle rollout of new digital products to the business units
- Develop User Manuals and other training and support materials, consistently update existing ones, and other documentation tasks
- Serve as the Subject-Matter-Expert on RX Platforms, cultivating awareness of the digital products and accompanying developments, encouraging best-practice sharing, and conducting regular meetings with a global audience composed of colleagues involved/interested in the topic
- Deliver trainings to end users of the digital products, assist with technical questions/concerns, and ensure optimal usage
- Gather and analyze data and create reports on usage, issues, and improvement opportunities
- Ensure BU's business needs are met
- Product Partnering
- Ownership of a successful deployment of products and/or achievement of desired business outcomes
- Be the voice of the BU digital teams, encourage best practice in bringing products to market
- Develop and maintain strong relationships with key RX partners including Product Management, Support, Operations, and BU regional teams
- Deliver projects which support product development, commercial, legal or technical requirements outside the product teams
- Assist with any required governance ensuring regional offices meet global compliance requirements
Other Qualifications/Requirements:
- Must Bachelor's Degree holder
- Must have at least 1 year of working experience in the related field is required for this position
- Knowledge/exposure in web development
- Project & product management, including planning, risk management, success analysis and status updates
- Experience working with agile product development teams
- Experience in data reporting and analysis
