Job Highlights
- Purposeful and meaningful work
- Great work culture and set of corporate values
- Be a part of a global team that enables charitable giving
Job Summary
This is an internal venture-building role. The Product Innovation Manager will treat selected initiatives as startups within TrustBridge—identifying customer problems, testing demand, developing sustainable business models, launching minimum viable offerings, and driving validated ventures toward measurable adoption and growth.
RESPONSIBILITIES
- Venture Discovery, Validation, and Development: Lead the discovery and validation of new philanthropic products and services. Identify meaningful customer problems, test critical assumptions directly with prospective users, and recommend whether opportunities should advance, pivot, or stop.
- Business Model Design and Experimentation: Develop and test value propositions, pricing and funding models, revenue opportunities, distribution approaches, partnership structures, and minimum viable offerings appropriate to each venture.
- Venture Leadership and Organizational Mobilization: Turn validated concepts into market-ready ventures—from defining the opportunity and securing internal support through launch, early adoption, and transition into ongoing ownership. Maintain momentum despite ambiguity, changing assumptions, and cross-functional dependencies.
- Innovation Practice and Portfolio Learning: Help strengthen TrustBridge's innovation practice by improving methods for idea intake, customer discovery, validation, experimentation, venture- stage assessment, and learning documentation. Apply these methods first to assigned ventures and recommend improvements based on practical experience.
EDUCATION, TRAINING, AND EXPERIENCE
- Bachelor's degree in business, marketing, product management, communications, international development, nonprofit management, or a related field; relevant postgraduate training is an advantage.
- Minimum 7 years of relevant experience in venture building, innovation, entrepreneurship, product development, business design, or launching new products and services.
- Demonstrated experience personally leading an initiative from an uncertain or early-stage opportunity through customer discovery, demand validation, business-model development, initial launch, and measurable market traction.
- Experience conducting customer interviews, designing experiments, testing prototypes or minimum viable offerings, and using evidence to make pivot, scale, or stop decisions.
- Experience managing complex cross- functional initiatives involving Technology, Marketing, Operations, Finance, Legal, or external partners.
- Experience with pricing, revenue models, customer acquisition, product adoption, or portfolio performance.
- Experience in financial services, fintech, wealth management, philanthropy, nonprofit products, or regulated environments is strongly preferred.
- Experience with digital knowledge products, research or advisory services, financial technology, digital assets, philanthropy, or internationally delivered services is an advantage.
- Experience working in an international or globally distributed organization is preferred.
KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS
- Demonstrated ability to build a new venture, product, or service from an uncertain opportunity through customer discovery, validation, launch, and early market growth.
- Strong execution discipline, with the ability to convert ambiguous opportunities into focused experiments, decisions, milestones, and measurable progress.
- Strong entrepreneurial and commercial judgment, including the ability to evaluate market opportunities, test willingness to pay, build sustainable business models, and make responsible investment recommendations.
- Strong product marketing capability, including market research, positioning, go-to-market planning, and launch execution.
- High agency and comfort operating without a complete roadmap; able to create clarity, act
- on available evidence, learn quickly, and adapt direction without waiting for perfect information.
- Skilled in customer discovery, design thinking, lean experimentation, prototyping, and minimum viable product approaches.
- Willingness to challenge assumptions, test ideas objectively, and recommend stopping initiatives when evidence does not support further investment.
- Ability to influence stakeholders across functions and cultures without relying on direct authority.
- Clear, concise written and verbal communication for executive updates, product briefs, partner discussions, and customer-facing materials.
- Data-informed mindset and ability to translate analytics, research, and customer feedback into practical product decisions.
- Intrapreneurial self-starter who takes founder-like ownership, creates clarity from ambiguity, challenges assumptions constructively, escalates material issues early, and drives ventures from initial hypothesis through evidence- based decisions and market action.
WORK ENVIRONMENT AND OTHER REQUIREMENTS
- Regular workdays run from roughly 1700 – 0200 (Philippines Time) or 1300 to 2200 (Kenya Time) to maximize the overlap with European and US Eastern Time work hours (time spent outside regular work hours for events and event preparations will be offset against regular workdays)
- Ability to communicate and exchange information, collect, compile, and prepare work documents, as well as set up and maintain work files
- Willingness to work more than 8 hours per day, as needed; ability to handle pressure during peak periods during the year, availability to handle issues outside of normal working hours
- Benefits include paid time off, paid holidays, employer contributions to health insurance, and annual bonus. Future retirement benefits are anticipated
