About The Job
The Loyalty Product Business Specialist role sits at the intersection of product innovation, data analytics and customer experience, focusing on engagement and long-term retention of customers . The specialist role is responsible for building a best-in-class rewards ecosystem across the different product offers within the company. The role will navigate the full product lifecycle—ideating, launching and optimizing programs—while ensuring close collaboration with cross-functional teams (Business Owners, Lifecycle and Data Analytics, Marketing, Finance).
What You'll Do
- Support in the set-up and refinement of the loyalty program structure
- Translate data to build and optimize customer journeys leveraging lifecycle events and automated triggers including but not limited to member milestones
- Proactively reduce churn and increase engagement by curating high-relevance customer rewards and benefits to shift customer behavior
- Track and monitor critical North Star metrics (retention rate, engagement rate, among others)
- Perform quarterly market synthesis and consumer insight analysis to keep the loyalty program on top of market trends and customer recognition
- Lead collaborative initiatives across internal teams to synchronize strategy with execution, ensuring loyalty campaigns are backed by rigorous analysis and creative implementation
What You Need To Have
- At least 3 years of experience in loyalty program management or customer engagement and retention roles, preferably in consumer finance, ecommerce/retail or FMCG
- Data/Numerical and commercial literacy (translation of data into business narrative)
- Experience with CRM and loyalty platforms is a strong advantage.
- Project management experience
- Strong grasp of consumer psychology—ability to step out of the numbers and into the customer's shoes
- Entrepreneurial ownership—resourceful, results-driven and solution-oriented
- Excellent communication and stakeholder management skills
Job Perks You'll Enjoy
- Permanent dayshift schedule
- Up to 20% variable performance-based bonus
- HMO on Day 1 and HMO dependents coverage including same-sex partners
- Access to mental health and wellness partners
- Wellness Leaves and Birthday Leave
- Internal career mobility options
- Local and international learning opportunities
Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.
We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.
When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
