Product & Business Manager Travel Operations

Role Overview

We are scaling quickly, and we're looking for a hands-on Product & Business Manager to help build and own our SaaS Flight and Train Tickets product from Manila. This product is named: Positioning Activities

Positioning Activities supports airline customers with crew flight and train travel as part of the company's wider travel operations platform. This role is about making that capability scalable, reliable and commercially viable end-to-end.

You will work closely with and give direction to a team with product design, engineering, operations and administration specialists to improve workflows, automate manual processes and build integrations with flight and train ticket providers.

We're looking for a real owner: someone with a startup mindset, strong execution power and the ability to make progress without waiting for perfect instructions. At the same time, you communicate clearly, check in at the right moments and keep stakeholders aligned through disciplined updates and decision-making

Key Responsibilities

• Drive business development for new airline and travel operator customers inclose collaboration with the sales team
• Own supplier and aggregator relationships commercially, negotiate contracts, manage SLAs and ensure competitive pricing with GDS providers, NDC airlines and rail operators
• Translate customer needs, operational pain points and business goals into clear product priorities
• Lead new customer launches and manage expectations and deadlines
• Lead product discovery and delivery for the whole platform
• Design operational processes to handle complaints, ticket updates and financial concerns etc.
• Identify operational inefficiencies and turn them into scalable product improvement
• Improve the UX and automation of workflows for existing airline customers.
• Work closely with engineering on API integrations, booking flows and operational fallback processes
• Report regularly to senior leadership on business unit KPIs, commercial progress and strategic risks.

Qualifications

• 6+ years of experience as a Product and/or Business Manager, preferably in astartup, scale-up or operational product environment
• Proven experience with API integrations and complex booking or transaction flows.
• Strong experience working with engineering, product design and operational teams.
• Comfortable working close to daily operations and turning messy workflows into clear product solutions.
• Strong written and verbal communication skills in English.
• Experience with GDS, NDC, crew planning, airline operations or travel booking platforms is a strong plus.
• Experience with flight, rail, travel logistics or workflow automation products is preferred.
• Bachelor's degree or equivalent practical experience.

Key Competencies

• Strong ownership mindset
• Entrepreneurial and hands-on
• Operationally sharp and pragmatic
• Product-led problem solver
• Clear and disciplined communicator
• Able to make progress independently
• Comfortable with ambiguity and complexity
• Strong stakeholder management
• Outcome-driven, not feature-driven

What We're Looking For

We are looking for someone who has already worked in environments where things were not fully defined yet.

You should be able to show examples of how you took ownership, created structure, aligned people and moved a product or capability forward. You should not be dependent on constant direction, but you should also not operate in isolation.

The right person knows when to act, when to align, when to escalate and when to document decisions clearly.

Why us

We're building something big, and we want you to be part of it. You'll work on real operational problems for global airline customers. You'll help build a product capability from the ground up, together with a new team in Manila and colleagues across Europe.

You'll get the opportunity to make visible impact, shape how the capability grows and work in a fast-moving international environment where ownership is real.

About us

We are a fast-growing B2B travel tech company based in Amsterdam. We provide a fully managed 24/7 platform for airport transfers, crew travel and travel logistics worldwide.

Our service operates across 110+ countries and 900+ airports and destinations. We work with 70+ airlines and leading global travel brands, helping them manage complex travel operations through technology, supplier management and operational support.

We are an international team with 30+ nationalities, working at the intersection of travel, technology and global operations.