About Khiri Travel
A leading destination management company, Khiri Travel delivers creative and personalized itineraries with the highest standard of service to discerning tour operators worldwide; we hold ourselves accountable to the 4 Cs: Conservation, Community, Culture and Commerce.
At Khiri Travel we have a clear Vision and Mission, and each employee is accountable for our Company values. Khiri's Vision and Mission.
Join a dynamic team
Creativity and a genuine passion for responsible travel are at the core of all we do at Khiri Travel. We're real specialists in each of our destinations, living up to our reputation, and share our passion for discovery. We love what we do and that shows in the team spirit. Dream destinations are our place of work and we take it as our responsibility to care for and ensure they remain fabulous to visit for generations to come. We truly believe tourism can be a force for good.
Job Description
The Product & Account Manager (PAM) plays a central role in growing Khiri Travel Philippines by combining strong account management with relevant, commercially focused product development. The PAM's primary focus is on account management and relevant product innovation, adding value in line with Khiri Travel's Mission and Values. We are looking for a creative, commercially-minded professional to join our team.
Reporting to: Country Manager
Key Responsibilities:
- Efficiently and proactively support our clients and guests from Khiri's key accounts.
- Identify new product opportunities based on market trends, partner feedback, and client demand.
- Ensure products are commercially viable through appropriate pricing, margins, and positioning.
- Match the right products to each account's customer profile, market, and commercial objectives.
- Take ownership of the business of relevant partners, be in the thick of operations, coordinate team members, keep product updated, meet guests, and negotiate with suppliers.
- Strong follow-up skills, be a hands-on, get involved, and make it happen type of leader.
- Display performance habits, such as screening incoming requests and daily workflow assignment, handling priority cases personally, ensuring deadlines are met, and staying ahead of the game on a daily and weekly basis.
- Achieve growth targets and build staff productivity and efficiency through ongoing training and usage of the company's proprietary management systems.
- Optimize product for key market segments in line with Khiri Travel standards
- Work closely with all departments (sales, operations, product & contracting & accounting and others) within the company to ensure service standards are met and beyond client expectations
*This role profile is not exhaustive; it may be amended from time to time to meet the needs of the business*
Success Factors:
- Maximize the potential of our key account partners through competent and creative product management and proactive, added value communications.
- Grow the business in line with our company values.
- Liaise with the contracting and IT departments towards greater productivity.
- Maximize efficiency through the use of the company's systems.
- Problem-solve, identify issues quickly, initiate communication, and take practical action.
- Create and share product updates, webinars, and other training.
- Work closely with the Country Manager and the Khiri Management Team to ensure quality, consistent product, and service delivery.
- Conduct field research to develop new products.
- Manage periodical projects, such as annual re-quote rounds.
- Proactively close the feedback loop from operational results to sales (and vice versa).
- Be an ambassador for the Khiri brand.
Requirements:
- Expat living in Southeast Asia, Philippines preferably.
- Native English speaker.
- Bachelor's degree, preferably in hospitality or business.
- Self-motivated, inspirational leader who wants to grow and achieve team success.
- A minimum of 3 years experience in Account or Product management in the travel industry.
Terms and Conditions:
- Full-time, responsibility-oriented position, 5 days a week
- Based at our Cebu office
- Fixed Term Temporary Contract (1 year), subject for renewal upon passing probation
- In-destination travel for branch office visits and product development (depending on availability and company requirements)
- Annual travel to meet partners in Europe.
- Career advancement opportunities in the Khiri Travel DMC organization.
- Visa and work permit (after successful probation)
- Salary 1500-2000 USD monthly
Please send your CV to [Confidential Information], attention to Nadi Htin.
As we expect a high volume of applications, only shortlisted candidates will be contacted.
