Job Description
Soft Services Maintenance and Vendor Manager
Position Overview
We are seeking an experienced Soft Services Maintenance and Vendor Manager to oversee all non-technical facility services operations.
This role requires strong vendor management expertise, service quality oversight, and the ability to ensure seamless delivery of cleaning, front desk messengerial and other soft services across commercial properties.
Key Responsibilities
Soft Services Operations Management Oversee janitorial and cleaning operations including daily cleaning, deep cleaning, and specialized cleaning services.
Manage office maintenance programs including pest control, carpet and ofice fabric care care, office waste collection and disposal services.
Coordinate reception staff, and messengerial services. Supervise pest control, waste management, recycling programs, and environmental compliance initiatives.
Vendor Relationship Management
Develop and maintain strategic relationships with soft services vendors and contractors. Negotiate service contracts, pricing structures, and service level agreements to optimize cost and quality. Conduct regular vendor performance evaluations and implement improvement action plans. Manage vendor onboarding processes including insurance verification, background checks, and training requirements. Coordinate vendor scheduling to minimize disruption to building operations and occupants.
Quality Assurance and Service Delivery
Establish quality standards and inspection protocols for all soft services operations. Conduct regular facility walkthroughs and service audits to ensure compliance with established standards. Implement corrective action plans for service deficiencies and monitor improvement progress. Manage tenant and occupant feedback systems and resolve service-related complaints promptly. Develop and maintain service delivery documentation and standard operating procedures.
Budget and Financial Management
Prepare and manage annual budgets for all soft services categories. Monitor monthly expenditures and provide budget variance analysis and reporting. Identify cost-saving opportunities while maintaining service quality standards. Review and approve vendor invoices ensuring accuracy and compliance with contracted rates. Develop capital improvement recommendations for soft services infrastructure and equipment.
