About the Role
We are seeking a Korean Bilingual APAC Experience Associate to support regional Source-to-Settle (S2S) operations and drive customer experience excellence. In this role, you will partner with cross-functional procurement teams (BU Procurement, S2C, Payment, VMD, UAM) to streamline day-to-day operations, facilitate regional training programs, manage experience content across procurement platforms, and drive continuous process improvements across the APAC region.
Key Responsibilities
- Training & Content Management:
- Translate training materials, documents, and content between English and Korean.
- Manage and execute the annual regional training calendar for internal business users and suppliers.
- Update procurement platform contents in partnership with global and operational content teams.
- Gather feedback from market stakeholders to address pain points and enhance training resources.
- Operational Excellence & User Support:
- Review case volumes, audit quality, survey feedback, and ticket SLAs across ASKGS channels.
- Execute Voice of Customer (VOC) action plans and perform root cause analysis for service recovery.
- Audit Purchase Requisitions (PR) and Purchase Orders (PO) to ensure compliance with procurement policies.
- Manage multi-channel issue escalations across key S2S process areas.
- Continuous Improvement & Innovation:
- Identify and execute process optimization initiatives to improve efficiency and service quality.
- Participate in regional and global procurement strategy projects, impact assessments, and UAT testing.
Qualifications
- Language: Fluent in written and spoken Korean and English.
- Education: Bachelor's degree in Business Administration, Supply Chain Management, Procurement, Finance, Communications, or a related field.
- Experience: 1–4 years of experience in Procurement Operations, Shared Services, Customer Experience, Supplier Management, or Training Coordination.
- Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word, Teams); experience analyzing operational data, customer feedback, and service metrics.
- Soft Skills: Strong stakeholder management, customer-centric mindset, high attention to detail, and proactive problem-solving ability.
