About AI Rudder
AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.
Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.
Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.
Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.
How We Work:
- AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
- Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work
- Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.
What You'll Do
About This Role
Join our dynamic team as a Telecom Procurement Manager and take ownership of identifying and evaluating telecommunications resources within key global markets. You'll cultivate strong partnerships with telecom operators, stay ahead of industry trends by attending trade meetings, and collaborate closely with our technical team to seamlessly integrate these resources into our product offerings.
Responsibilities:
- Source and procure global telecom resources including VoIP, SIP trunking, DID numbers, SMS A2P channels, and CPaaS / OTT / social messaging services.
- Manage relationships with telecom operators, carriers, aggregators, and service providers, including onboarding, commercial negotiation, and performance management.
- Negotiate pricing, commercial terms, and SLAs to ensure service stability, cost efficiency, and scalability.
- Collaborate with product, engineering, and operations teams to support telecom resource integration, provisioning, and service issue resolution.
- Manage and expand telecom supplier coverage across multi-country markets, including APAC, CIS, and Africa (e.g., Vietnam, Malaysia, Thailand).
- Evaluate and develop new communication ecosystems and messaging channels such as LINE, Zalo, RCS, and other regional social messaging platforms.
What We're Looking For
Requirements:
- Bachelor's degree or equivalent practical experience. 5+ years of experience in telecom procurement, vendor management, or carrier sourcing
- Hands-on experience with VoIP, SIP trunking, SMS A2P, DID services, or CPaaS messaging platforms
- Strong understanding of telecom procurement processes and global supplier ecosystems
- Strong analytical thinking, negotiation, and problem-solving skills
- Strong business acumen and execution-oriented mindset
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Fluent in English. Ability to converse in Chinese will be added advantage.
Preferred Qualifications
- Experience working in telecom operators (MNO / MVNO) is highly preferred
- Experience in CPaaS, wholesale telecom, or telecom service provider environments
- Strong-understanding of telecom provisioning, routing, and service delivery processes
- Proven experience in supplier relationship management and contract negotiation
- Experience supporting multi-country telecom operations across APAC, CIS, and Africa
- Familiarity with CPaaS and messaging ecosystems such as LINE, Zalo, and RCS
- Experience in telecom provisioning or operational coordination is an advantage
What We Offer
- Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
- Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
- Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
- Meaningful Impact: Build AI solutions that create real value for businesses around the world.
- Ownership & Autonomy: Freedom to take initiative and drive outcomes.
- Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration
AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
