Process support requests including acknowledging cases/issues, addressing level 1 requests (i.e., logins, sourcelists).
Provide general help support for access issues (user and supplier), non-integrated user issues, supplier issues and catalog issues (product availability and pricing).
Assist with content/catalog on-boarding process including administrative functions associated with new catalog builds.
Participate in supplier on-boarding calls to document diligence information.
Schedule onsite and web conference trainings for suppliers and end-users.
Assist with content maintenance process including processing supplier product and pricing updates.
Create documentation as needed for training manuals and department processes
Undertake special projects as required (data clean-up, user clean-up, migration, updates)
