Processing Coordinator

MicroSourcing

Philippines, Quezon City

1-3 Years

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Job Description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative / Processing Coordinator
Location: 1880 Eastwood, Quezon City
Work Setup & Shift: Onsite | Night Shift

Why join MicroSourcing

Youu0027ll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role:

As a CSR - Processing Coordinator, you will:

Queue Execution
Process items in the Processor Task Queue and action Aged
Follow-ups within defined SLAs and priorities.
Reach out to homeowners via Outbound Calls, SMS, and email.
Take on the added dockets in the queue as they are received.
Data Integrity: Update records, notes, and dispositions in the CRM (e.g., Salesforce) with 100% traceability and proper audit trails.
Quality & Compliance: Meet or exceed QA accuracy targets follow PH dataprivacy and client security policies (PII handling, access controls, clean desk/clear screen).
CrossTeam Collaboration: Coordinate with ACs/ICs and TLs on blockers, edge cases, and escalations post clarifications in the prsupportescalation channel for visibility.
Documentation: Maintain uptodate SOPs, checklists, and quickreference guides contribute to playbook improvements.
Continuous Improvement: Flag recurring defects/root causes propose fixes (SOP, forms, automation, validation rules).

What You Need:

Non-negotiables

1-2+ years in backoffice processing/operations (BPO or shared services preferred)
CRM experience (Salesforce or equivalent

More Info

Job Type:

Permanent Job

Industry:

IT /Computers - Software

Function:

Customer Service

Employment Type:

Full time

About Company

MicroSourcingJob Source: www.microresumes.com

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217;s most talented people. We&#8217;re backed by our Australian parent company, Probe and we&#8217;re ISO certified.

Job ID: 138264709

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