Job Description:
Responsible for conducting informative training sessions, promote company efficiency, and improve the skills of all personnel, including all Trainers.
- A great communicator with the ability to effectively describe complicated ideas to different audiences. He/she must be highly organized, proficient in time management, and possess excellent public speaking skills.
- Facilitate new hire process training training.
- Create, organize, plan, and deliver various forms of onboarding, orientation, and skills training for employees
- Create and/or acquire training procedure manuals, guides, and course materials.
- Conduct TNA for BAU Refreshers
- Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
- Evaluate program effectiveness through assessments, surveys, and feedback.
- Conduct coaching and feedback for teams assigned on the floor
- Conduct Train the Trainer Programs for new trainers/ capability upliftment trainings for existing trainers
Qualifications:
- At least 2 Years Completed College
- At least 3 Years Call Center/BPO Process Training experience
- Preferably with Insurance Account or Financial background
- System working knowledge is required; computer experience is desirable.
- Proficiency in MS Office with strong PowerPoint and Excel skills
- Can demonstrate leadership and facilitation skills.
- Self-starter who works independently
- Must be amenable to working shifting schedules
- Must be amenable to working in our Alabang Office
