Process Trainer

Responsibilities:

• Conduct Process Knowledge assessments measured through Compliance and First Pass Yield
• Ensure associates are assigned to process training refreshers based on QA data on associate's performance
• Facilitate Process Training Refresher modules effectively measured through Trainer Feedback Score (from Associates)
• Ensure completion of all compliance courses for all associates tagged to the project within timelines
• Meet all project related SLAs as agreed with the client.
• Undertake Lean projects to improve Trainer efficiency and Learning path reduction

Qualifications:

• Education: Any Degree
• Experience: Minimum of 3 years experience in a Training role/function with KYC Banking Voice account is required for this position.
• Writing and/or Research background/experience in any discipline is a plus.
• Skills: Excellent English communications skills both in oral and written.
• Amenable to work on a night shift schedule.