About the Role
We are looking for a knowledgeable and driven Subject Matter Expert (SME) – Operational Purchasing to enhance the efficiency and effectiveness of purchasing processes within a global shared services environment. This role requires deep expertise in purchasing systems — particularly ERP platforms — and plays a pivotal part in guiding best practices, resolving complex issues, delivering training, and collaborating across functions to align purchasing operations with broader business objectives.
Key Responsibilities
Process Expertise
- Serve as the go-to authority on purchasing processes, systems, and best practices.
- Ensure consistent adherence to organizational standards, internal controls, and compliance requirements.
System Knowledge
- Leverage in-depth ERP knowledge to troubleshoot issues, deliver solutions, and optimize the user experience within the purchasing function.
- Maintain up-to-date expertise on system configurations, updates, and enhancements.
Training & Support
- Design and deliver training programs for staff on purchasing processes and ERP systems.
- Serve as a primary resource for day-to-day questions, guidance, and knowledge sharing.
Process Improvement
- Proactively identify opportunities for process standardization, efficiency gains, and operational improvements.
- Recommend and support the implementation of changes that enhance overall operational effectiveness.
Driving Problem-Solving Sessions
- Lead continuous improvement initiatives by facilitating structured problem-solving sessions.
- Promote innovative thinking and drive practical solutions to recurring operational challenges.
Cross-Functional Collaboration
- Partner closely with Procurement, Finance, and IT teams to ensure seamless integration of purchasing processes with broader business goals.
- Bridge operational and strategic perspectives to align purchasing activities with organizational priorities.
Issue Resolution
- Act as a liaison between the Operational Purchasing team and other departments to facilitate timely issue resolution.
- Ensure clear and proactive communication of updates, changes, and process clarifications across stakeholders.
Documentation & Reporting
- Maintain comprehensive documentation of purchasing procedures, system configurations, and process changes.
- Generate and analyze performance reports to track key metrics, identify trends, and support data-driven decision-making.
What We're Looking For
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
- Proven experience in operational purchasing, procurement, or supply chain management.
- Strong knowledge of ERP systems (e.g., SAP, Ariba, Oracle) and purchasing software.
- Excellent problem-solving skills with a demonstrated focus on process improvement.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.
- Proven ability to train, mentor, and upskill team members on purchasing processes and systems.
- Detail-oriented with strong organizational and documentation skills.
