Process Reinvention Hub (PRH) Manager / Senior Manager

Role summary (ML7 - Manager)

The PRH Manager is responsible for delivering transformation initiatives that combine process reinvention, business consulting, data-driven decision making, and AI-enabled ways of working. The role sits at the intersection of strategy and execution.

Managers are expected to lead workstreams, manage client stakeholders, coach consultants and analysts, develop transformation assets, and support business development activities.

They serve as trusted engagement leaders who can move from problem identification through solution design and implementation while ensuring delivery excellence and measurable value realization.

The PRH Manager contributes to the three core PRH domains — Process Reinvention, Data & Analytics Enablement, and AI-Driven Transformation — explicitly identified as the foundation of the PRH operating model.

Key responsibilities:

Engagement delivery leadership

Lead medium-to-large transformation workstreams and client engagements.

Manage day-to-day engagement execution

Lead workshops and stakeholder sessions

Drive issue resolution

Maintain project governance

Manage risks and dependencies

Ensure quality of client deliverables

Monitor realization of business outcomes

Manage client and Accenture project stakeholders, ensuring alignment, transparency, and trust throughout the engagement

Accountable for scope management, timeline adherence, delivery quality, and client satisfaction.

Process transformation consulting

Lead process improvement and redesign activities.

Current-state assessments

Process mapping

Process mining interpretation

Root-cause analysis

Future-state design

Service delivery optimization

Operating model recommendations

Expected outcomes: improved efficiency, reduced cycle times, better customer experience, and enhanced operational performance — aligning directly with PRH's focus on business process reinvention and end-to-end redesign.

Data and analytics enablement

Support organizations in becoming data-driven. Leads activities including:

KPI design

Business metrics development

Dashboard requirements definition

Data quality improvement initiatives

Reporting transformation

Performance management frameworks

Responsible for translating business requirements into data needs, defining value measurement approaches, supporting Power BI and reporting initiatives, and enabling insight-based decision making — as PRH positions trusted data and measurable performance as a key transformation pillar.

AI transformation and innovation

Identify and operationalize AI opportunities.

AI use case identification

Process suitability assessments

Copilot and GenAI adoption initiatives

Intelligent automation opportunities

Agentic workflow identification

Productivity improvement analysis

Expected outcomes: faster execution, reduced manual effort, improved decision support, and enhanced employee experience — contributing to PRH's AI-driven transformation agenda and reusable AI accelerators.

Client relationship management

Serve as a trusted day-to-day advisor.

Client stakeholder engagement

Status communication

Executive reporting

Workshop facilitation

Expectation management

Change management support

Expected behaviors: demonstrate business acumen, provide practical recommendations, build trust across stakeholders, and represent PRH professionally.

Capability development and asset creation

Contribute to building PRH's intellectual property and reusable assets.

Create methodologies

Build templates and accelerators

Capture lessons learned

Develop playbooks

Maintain knowledge repositories

Build demo environments and showcases

Supports the documented PRH objective that every engagement should become a reusable framework or asset.

People leadership and coaching

Develop high-performing teams.

Coach analysts and consultants

Conduct career conversations

Support talent discussions

Develop capability plans

Provide performance feedback

Lead training sessions

Expected outcomes: improved capability maturity, faster onboarding, higher engagement, and a strong succession pipeline — the FY27 PRH direction explicitly emphasizes credential development, capability growth, and practitioner readiness.

Business development support

Support growth activities and pipeline generation.

Conduct opportunity research

Support proposal development

Prepare client presentations

Build business cases

Contribute to pursuit shaping

Participate in client discussions

Expected contribution: qualified opportunities, proposal support, transformation storytelling, and capability positioning — PRH's operating model highlights participation in pursuit shaping, solution design, and opportunity qualification.


Preferred Skills


Process transformation

Business Process Management

Lean

Six Sigma

Process Improvement

Process Mining

Operating Model Design

Data & analytics

Power BI

Advanced Excel

Reporting & KPI Design

Data Governance Fundamentals

Analytics Storytelling

AI & digital

Copilot

Generative AI

Intelligent Automation

Digital Transformation

Process Digitization

Consulting Skills

Workshop Facilitation

Executive Communication

Problem Solving

Stakeholder Management

Storytelling

Structured Thinking

Success measures

The Manager role is evaluated on five dimensions aligned to the emerging PRH scorecard.

Delivery Excellence

Project success

Client satisfaction

Quality of deliverables

On-time execution

Capability Growth

Assets developed

Knowledge contributions

Certifications achieved

Capability-building activities led

Talent Development

Team coaching effectiveness

Talent retention

Skill development outcomes

Practitioner readiness

Growth Contribution

Proposal participation

Opportunities supported

Client introductions

Pipeline influence

Innovation

AI solutions adopted

Productivity improvements identified

Reusable accelerators created

Transformation improvements delivered

Expected leadership behaviors

A successful PRH Manager demonstrates the following behaviors:

Lead Delivery

Own outcomes and drive execution.

Simplify Complexity

Turn ambiguous business problems into actionable workplans.

Build Capability

Develop people while delivering client value.

Drive Innovation

Continuously identify better ways of working through process, data, and AI.

Commercial Mindset

Understand how delivery contributes to growth and capability expansion.

Executive expectations

A PRH Manager is not simply a project manager. They are expected to function as a transformation leader and capability builder. Their primary mission is to:

Deliver transformation outcomes

Develop future consultants and managers

Create reusable PRH assets

Advance AI-enabled ways of working

Contribute to practice growth

In a mature PRH operating model, Managers are the leaders who convert transformation concepts into delivered client impact while building the capability and talent foundation needed for scalable growth. This role sits at the center of PRH's growth, capability, productivity, and talent agenda.


Role summary (ML6 - Senior Manager)

The PRH Senior Manager leads end-to-end business transformation initiatives that combine process reinvention, data-driven decision making, and AI-enabled operating model transformation. The role is the bridge between client business challenges, capability development, solution design, and execution.

The individual drives growth, shapes opportunities, develops reusable assets, leads client engagements, builds practitioner capability, and delivers measurable business outcomes across transformation programs.

This Senior Manager positions PRH as a strategic capability that accelerates client value creation through process redesign, data engineering, automation, analytics, and AI-enabled transformation — anchored in PRH's focus areas of Process Reinvention, Data Engineering, and AI-Driven Transformation.

Key responsibilities: (ML6 - Senior Manager)

Client transformation leadership

Lead large-scale transformation initiatives from diagnostic through implementation.

Conduct transformation assessments and maturity evaluations

Lead process discovery and process mining engagements

Facilitate design-thinking and future-state workshops

Develop transformation roadmaps

Define business cases and value realization plans

Establish operating model redesign recommendations

Guide implementation execution and adoption

Manage client and Accenture project stakeholders, ensuring alignment, transparency, and trust throughout the engagement

Expected outcomes: improved efficiency, cost reduction, productivity enhancement, better customer and employee experience, and sustainable operational performance.

Process reinvention leadership

Serve as a recognized subject matter expert in process transformation, leading:

End-to-end process redesign

Operating model transformation

Shared services optimization

GCC enablement

Digital process transformation

Service delivery modernization

Applies techniques including Lean, Six Sigma, BPM, Process Mining, Digital Twin simulations, and value stream analysis — fixing how work runs before automation is introduced.

Data and analytics transformation

Partner with business, technology, and data teams to build data-driven enterprises. Leads initiatives involving:

Enterprise reporting

KPI frameworks

Data quality improvement and data governance

Data engineering requirements

Performance management systems

Power BI and visualization strategy

Accountable for defining business metrics, establishing value measurement approaches, and driving adoption of data-led decision making — building trusted data foundations, KPIs, and controls.

AI and intelligent operations leadership

Identify and scale AI-enabled transformation opportunities. Leads:

Generative AI use case definition

Agentic AI solution design

Workflow automation opportunities

Human-in-the-loop governance models

AI operating framework design

AI adoption and change programs

Develops business cases, defines implementation approaches, ensures responsible AI adoption, and measures realized benefits — positioning AI as an outcome layer built on reinvented processes and trusted data.

Growth and sales leadership

Drive market growth and revenue generation.

Identify and qualify opportunities

Build transformation hypotheses

Develop pursuit strategies and executive presentations

Lead client workshops

Participate in proposal development and deal shaping

Build relationships with Reinvention Partners and account leadership

Typical targets: pipeline creation, qualified opportunities, revenue influence, and conversion of pursuits into engagements.


Business development support


Support growth activities and pipeline generation.

Conduct opportunity research

Support proposal development

Prepare client presentations

Build business cases

Contribute to pursuit shaping

Capability and practice building

Help build and scale PRH as an enterprise capability by leading:

Methodology development

Asset creation and reusable accelerators

Knowledge management

Solution frameworks and demonstration assets

Capability collateral

Expected contribution: build repeatable offerings, increase delivery scalability, and strengthen market differentiation through codified, reusable frameworks.

Talent leadership

Develop future transformation leaders.

Coach Managers, Consultants, and Analysts

Conduct career and talent discussions

Support succession planning

Lead capability development programs

Drive certification and credential attainment

Build AI and transformation skills

Accountable for team engagement, career growth, staff development, deployment readiness, and talent retention.

Governance and program leadership

Oversee complex transformation programs.

Executive steering committees

Program governance and status reporting

Risk management and benefits tracking

Stakeholder alignment and change management

Manages scope, budget, timeline, resource planning, and quality assurance.


Success measures

The PRH Senior Manager is measured across five dimensions that mirror the FY27 PRH operating model — Growth, Capability, Productivity, Talent, and Culture.

Growth

Pipeline generated

Qualified pursuits

Client expansions

Revenue influenced

Capability

Assets developed

Reusable frameworks created

Certifications and credentials achieved

Delivery

Client outcomes realized

Program success

Value realization

Talent

Team engagement

Deployment readiness

Leadership development

Retention

Innovation

AI use cases deployed

Productivity gains achieved

Transformation accelerators created

Executive expectations

A PRH Senior Manager is not merely a delivery leader. The role functions as a mini-practice leader, balancing four responsibilities simultaneously:

Grow the business

Lead transformation engagements

Build PRH capability assets

Develop people and future leaders

In a mature PRH model, the most successful Senior Managers convert client problems into repeatable transformation offerings while building a self-sustaining capability and talent pipeline.


About Accenture:


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world's largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.

About Accenture Industry & Process Global Network:


In Accenture Industry & Process Global Network, we work with clients to shape their future. Drawing from years of leading business-driven and tech-enabled transformation at scale. As a recognized leader in driving change and innovation, serving clients in 120+ countries - we're able to seek out and seize the greatest opportunities for our clients. Working in partnerships with over 200 of the world's leading ecosystem partners, we can re-tool traditional ways of working to enable new enterprise-wide intelligence and adaptability. Start your journey with us and be part of our global network of world-class I&P Global Network Talent today. To learn more about I&P GN, visit https://www.accenture.com/in-en/about/consulting-index.

Let there be change.


Manager (ML7)

Basic Qualifications

Bachelor's degree in Business, Engineering, Industrial Engineering, Supply Chain, Operations Management, Information Systems, or a related field.

8 to 12 years of consulting, shared services, operations, business transformation, or industry experience.

Experience leading business transformation or process improvement initiatives.

Experience managing cross-functional teams and stakeholder groups.

Experience in one or more functional areas such as Finance, Procurement, Human Resources, Supply Chain, Customer Operations, Shared Services, or Global Capability Centers (GCCs).

Preferred Skills


Process Reinvention

Business Process Management (BPM)

Process Improvement

Lean

Six Sigma

Process Mining

Operating Model Design

Data & Analytics

KPI Design

Reporting Transformation

Power BI

Advanced Excel

Analytics Storytelling

Performance Management Frameworks

AI & Digital Transformation

Copilot

Generative AI

Intelligent Automation

Process Digitization

Digital Transformation

Consulting & Leadership

Workshop Facilitation

Stakeholder Management

Executive Communication

Problem Solving

Structured Thinking

Team Coaching and Development

Senior Manager (ML6)

Basic Qualifications

Bachelor's degree in Business, Engineering, Industrial Engineering, Supply Chain, Operations Management, Information Systems, or a related field.

10 to 15+ years of consulting, shared services, GCC, operations transformation, or large enterprise transformation experience.

Proven experience leading large-scale transformation programs from strategy through implementation.

Experience managing complex stakeholder environments, executive sponsors, and cross-functional organizations.

Demonstrated experience in growth, business development, pursuit shaping, and transformation solutioning.

Preferred Skills


Process Reinvention & Operating Model Transformation

End-to-End Process Redesign

Shared Services Transformation

GCC Enablement

Operating Model Design

Process Mining

Value Stream Analysis

Lean and Six Sigma Methodologies

Data, Analytics & Performance Transformation

Enterprise Reporting Strategy

KPI Framework Design

Data Governance

Data-Driven Operating Models

Power BI

Analytics Strategy

AI & Intelligent Operations

Generative AI

Agentic AI

Copilot

Intelligent Automation

AI Operating Frameworks

AI Adoption Programs

Leadership & Growth

Executive Stakeholder Management

Program Governance

Large Program Leadership

Business Case Development

Opportunity Qualification

Proposal Development

Practice Building

Talent Development

Revenue and Pipeline Growth

Preferred Qualifications (Applicable To Both Levels)

Master's Degree or MBA is an advantage.

Lean Six Sigma certification is preferred.

Experience with Process Mining tools, Power BI, Automation, AI, or Digital Transformation initiatives.

Experience working in global consulting, shared services, GCC, or enterprise transformation environments.

Strong communication, presentation, facilitation, and stakeholder management skills.

Ability to translate complex business challenges into actionable transformation strategies.