Process Redesign Specialist - Hybrid (Cebu | Manila)

The purpose of this role is to lead the standardisation and enhancement of process improvement initiatives within relevant delivery and project teams. By leveraging expertise in process management and analytical skills, the role aims to drive measurable enhancements in the efficiency and effectiveness in relevant QBE operations.

Responsibilities:

• Defines and embeds a standardised process management and continuous improvement framework.
• Leads the adoption of a recognised methodology for process improvement.
• Leads adoption of technology that supports improved process visibility, collaboration, knowledge, governance, intelligence, and automation.
• Assist in the development of project documentation in alignment with company policies.
• Analyse workflow to create process maps and isolate areas of improvement.
• Effectively utilises service data and feedback from stakeholders to support the prioritisation of improvements.
• Work with stakeholders from across QBE to evolve processes though process innovation and practice.
• Identify the groups and people responsible for continually improving processes, define and communicate their role and deliver the training required to build capability.
• Ensure the benefits of robust process management are recognised across QBE.

Work Experience:

Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Solid experience in Business process improvement frameworks and processes

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

• Six Sigma green belt qualification.

#Happy to talk flexible working arrangement

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.