Process Intelligence & AI Enablement Specialist - Operations

Key Competencies

1. Process Intelligence - Ability to analyze, structure, and optimize complex operational workflows into scalable business processes.
2. AI & LLM Readiness - Understanding of how AI systems consume, interpret, and execute structured knowledge and decision logic.
3. Workflow & Systems Thinking - Ability to design interconnected workflows, decision frameworks, and operational ecosystems.
4. Quality & Governance - Strong focus on accuracy, compliance, auditability, and continuous improvement.
5. Data-Driven Decision Making - Ability to leverage operational metrics, audits, and insights to improve processes and AI performance.
6. Cross-Functional Collaboration - Strong stakeholder management skills with the ability to influence across operations, business, and technology teams.
7. Communication & Documentation - Ability to communicate complex concepts clearly through process maps, documentation, presentations, and visual frameworks.

• Bachelor's degree in a relevant field or equivalent practical experience
• 2-4 years of relevant experience in process improvement, operations, automation, or business process management
• Strong capabilities in process mapping, workflow design, documentation, and analytical problem-solving
• Familiarity with workflow tools, dashboards, reporting, and automation solutions
• Exposure to AI-enabled tools or operational technology is a plus
• Strong written and verbal communication skills
• Experience in e-commerce or similar high-volume operational environments is an advantage