About The Job
The role of a Process Improvement Specialist is to analyze, streamline, and enhance business processes to improve efficiency, reduce waste, and ensure consistent quality and performance across operations. They work closely with cross-functional teams to identify pain points, gather data, recommend solutions, and implement process changes that drive operational excellence and align with organizational goals. Their aim is to create scalable, efficient, and sustainable processes that support business growth, customer satisfaction, and cost-effectiveness.
What You'll Do
- Conduct end-to-end assessments of current processes to identify inefficiencies, gaps, and opportunities.
- Map workflows and create documentation (e.g., flowcharts, swimlane diagrams, SIPOC).
- Recommend and implement process changes to streamline operations and improve quality, speed, and cost-effectiveness.
- Apply Lean, Six Sigma, or other improvement methodologies to address root causes.
- Collect and analyze performance metrics to support recommendations and measure success.
- Develop and maintain dashboards or reports to monitor process performance post-implementation.
- Facilitate meetings, workshops, and interviews with subject matter experts, managers, and frontline employees.
- Serve as a liaison between business units and improvement initiatives.
- Assist in the rollout of new or revised processes through training, communication, and user support.
- Help develop materials such as updated SOPs, guides, and process documentation.
- Lead or support multiple process improvement projects simultaneously, ensuring timely delivery of results.
- Track progress, manage risks, and escalate issues as needed.
- Ensure process changes are compliant with internal policies and any relevant regulatory or audit standards.
- Participate in quality reviews and continuous improvement initiatives.
What You Need To Have
- D ocumenting, analyzing, and redesigning business processes (using tools like flowcharts, SIPOC, swimlane diagrams).
- Knowledge of Lean, Six Sigma, Kaizen or similar frameworks , root cause analysis, 5 Whys, Pareto analysis, and FMEA
- Proficiency in data analysis and performance metrics
- Skilled in stakeholder management and change management
- Skilled in documentation and SOP writing
- Familiarity with Business Process Management (BPM) tools
- Exposure to Customer Journey Mapping or Service Design
Job Perks You'll Enjoy
Daily onsite, Permanent dayshift schedule
Up to 20% variable performance-based bonus
HMO on Day 1 and HMO dependents coverage including same-sex partners
Access to mental health and wellness partners
Wellness Leaves and Birthday Leave
Internal career mobility options
Local and international learning opportunities
Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.
We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.
When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
