Process Improvement Quality Manager

Responsibilities:

● Drive continuous improvement through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations

● Lead hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects

● Analyze current situation (As-is), identify improvement opportunities and recommend & implement measures (To-be) to re-engineer processes

● Act as a Change Agent and work closely with Operation, Transition, Training, and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements

● Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas--working to apply their insights to challenge and modify current approaches/ways of doing things

● Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks (FMEA), extend support in managing client escalations (RCA/CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business

● Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement

● Identify Automations opportunities and lead the end to end process transformation

Must have:

● Candidate should be GB/BB Certified and currently handle Process Excellence or similar Role for any domain.