We are looking for a PMO Process Excellence Manager to drive organizational efficiency and continuous improvement. Using Lean, Six Sigma, and other proven methods, this role streamlines operations, reduces waste, and optimizes workflows across departments. The PE Lead partners with teams to identify gaps, design solutions, and implement strategies that boost productivity, improve quality, and foster a culture of continuous improvement, keeping the organization agile and competitive.
Key Responsibilities
Responsibilities:
- Lead and facilitate cross-functional teams to identify and implement process improvement initiatives aimed at increasing efficiency, reducing waste, and improving overall operational performance.
- Develop and maintain a comprehensive process mapping system that documents current processes, identifies bottlenecks, and highlights opportunities for improvement.
- Design, implement, and monitor key performance indicators (KPIs) and metrics to track the effectiveness of process improvements and ensure alignment with organizational goals.
- Collaborate with department heads and senior management to prioritize process improvement projects based on potential impact, resource availability, and strategic importance.
- Utilize Lean, Six Sigma, and other continuous improvement methodologies to drive process optimization projects from inception through to successful completion.
- Oversee the development and delivery of process excellence training programs to build organizational capability and embed a culture of continuous improvement.
- Facilitate the adoption of new technologies and automation tools that support process improvement and operational excellence initiatives.
- Conduct post-implementation reviews for completed projects to assess outcomes, quantify benefits realized, and identify lessons learned for future process improvement efforts.
Skills, Knowledge & Expertise
- At least 8 years in a BPO or shared services/captive setup performing a similar function.
- Leaders from a manufacturing environment may be considered if their experience aligns with the requirements (cross-functional process reviews and efficiency improvements).
- Strong presentation abilities suited for all organizational levels.
- Lean Six Sigma Yellow Belt with proven process excellence experience; Green or Black Belt is a plus.
- Out-of-the-box thinker who can challenge the status quo.
- Initially an individual contributor role, with potential to expand based on project demand and success.
About Virtual Staffing Solutions
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
