Job Responsibilities
- Lead end-to-end process excellence, continuous improvement, and business transformation initiatives across assigned accounts and functions.
- Drive Lean Six Sigma programs using DMAIC, Lean, root-cause analysis, value stream mapping, and structured problem-solving methodologies.
- Identify improvement opportunities through process assessments, data analysis, stakeholder discussions, and operational reviews.
- Define, track, and realize measurable business benefits, including productivity improvement, cost optimization, cycle-time reduction, quality enhancement, and customer experience improvement.
- Partner with operations, automation, analytics, IT, risk, compliance, and client teams to design sustainable future-state processes and transformation roadmaps.
- Work with blackbelt to evaluate automation, AI/ML, Gen AI, Agentic AI, analytics, and platform enhancement opportunities and support implementation with clear business impact measurement.
- Manage multiple high-impact improvement initiatives concurrently, ensuring strong governance, timely execution, risk management, and stakeholder alignment.
- Develop dashboards, project updates, executive summaries, and decision-support insights for leadership and client governance forums.
- Coach and mentor teams on process excellence practices, continuous improvement mindset, structured project execution, and benefit realization.
- Ensure all improvement initiatives comply with organizational standards, client requirements, data security guidelines, risk controls, and delivery governance expectations.
Qualifications:
- Bachelor's degree in any discipline; management degree will be an added advantage.
- 5+ years of relevant experience in Process Excellence, Business Transformation, Operational Excellence, or Continuous Improvement, preferably in BPM, IOA, Shared Services, or managed services environments.
- Lean Six Sigma Green Belt certification from a reputed organization; Black Belt certification will be an added advantage.
- Strong working knowledge of DMAIC, Lean tools, root-cause analysis, process mapping, control plans, and benefits realization frameworks.
- Proven ability to analyze complex data sets, identify trends, diagnose process gaps, and convert insights into practical improvement actions.
- Strong project and program management capability with experience managing multiple transformation initiatives simultaneously.
- Excellent stakeholder management, communication, facilitation, and executive presentation skills.
- Hands-on expertise in MS Excel, PowerPoint, Visio, and analytical tools such as Minitab or equivalent platforms.
- Amenable to work on a hybrid setting in Taguig
Why Join Us
At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.
- Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
- Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
- Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.
Your future starts here—grow, thrive, and make an impact with Cognizant.
