Role Title: Process Documentation Analyst (Hybrid)
Schedule: Monday - Friday (08:00 AM - 05:00 PM PHT)
What are we looking for
Skills Required
- Process documentation and technical writing expertise
- Strong knowledge management and content structuring skills
- Experience in process mapping and workflow visualization
- Strong stakeholder management and communication skills
- Familiarity with audit and compliance standards (ISO, SOC2)
Nice to Have:
- Experience in BPO / Shared Services / IT Service environments
- Exposure to tools such as Jira, ServiceNow, or Zendesk
- Knowledge of ITIL or process improvement methodologies
- Experience in training material development and change management
- Advanced Excel or Power BI, and visual documentation skills
What will you do
- Collaborate with Compliance, Operations, IT, and Service Delivery teams to document and optimize business processes
- Develop and maintain SOPs, KBAs, work instructions, and user guides
- Create process maps (as-is and to-be) to support operational clarity
- Ensure all documentation is clear, standardized, version-controlled, and audit-ready
- Support internal and external audits aligned with ISO 27001, ISO 9001, and SOC 2 standards
- Translate technical and operational information into user-friendly content
- Manage and maintain knowledge repositories (e.g., SharePoint, Confluence)
- Conduct stakeholder interviews and gather requirements to capture processes and workflows
Join the awesome team and enjoy these benefits & perks:
- Hybrid work setup
- Medical, Dental Coverage and Life insurance from day 1 of employment with 1 HMO dependent
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters and Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila — the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies. With over a decade of experience, we specialize in premium resourcing and productivity solutions. Founded by our Australian CEO, we help companies overcome resourcing challenges with innovative strategies.
#ConnectOSCareers #JoinConnectOS #ConnectOSRecruitment
Equal Employment Statement
Employment decisions at ConnectOS are made without regard to age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, or marital status. We ensure full confidentiality of all processed data
