Process Design Specialist

Job Summary

The Process Design Specialist is responsible for documenting business processes, developing standardized operating procedures and creating knowledge assets that support transformation and operational excellence initiatives.

Operating within a Global Business Services environment, this role partners with business stakeholders and subject matter experts to map current-state processes, support future-state design and build high-quality documentation that enables successful transitions and sustainable service delivery outcomes.

What you'll do

• Support transformation and continuous improvement initiatives by coordinating projects, tracking action plans and monitoring business benefits.
• Participate in Kaizen events, workshops and rapid improvement activities by gathering data, documenting outcomes and supporting implementation efforts.
• Analyze business processes using Lean methodologies and structured problem-solving techniques to identify inefficiencies and improvement opportunities.
• Conduct process assessments, time studies and value stream mapping activities to support operational excellence initiatives.
• Develop and maintain process documentation, standard operating procedures and standard work to ensure consistency and sustainability of improvements.
• Support the implementation of process redesign, digital solutions and automation initiatives in partnership with transformation and technology teams.
• Monitor key performance indicators and operational metrics, providing accurate analysis and actionable insights through dashboards and reports.
• Collaborate with business stakeholders, data and analytics teams, automation partners and training teams to drive data-informed improvements and capability development.
• Promote a culture of continuous improvement by sharing best practices, lessons learned and innovative ideas across teams.
• Ensure compliance with organizational policies, data privacy requirements and operational excellence standards.

Experience

• 4–8 years of experience in process analysis, business operations, transformation, documentation or shared services environments required.
• Experience with process mapping, workflow documentation and business process analysis required.
• Experience developing standard operating procedures, work instructions and knowledge management materials required.
• Experience supporting process improvement, business transformation or operational excellence initiatives required.
• Experience in Global Business Services, Business Process Outsourcing or Global Capability Center environments preferred.
• Knowledge of process governance, controls and compliance requirements preferred.

Education

• Bachelor's degree in Business, Operations, Engineering, Communications or a related field required.
• Master's degree preferred.

Certifications

Preferred:

• Lean Six Sigma Yellow Belt (LSSYB) – International Association for Six Sigma Certification or equivalent preferred.
• Lean Six Sigma Green Belt (LSSGB) – International Association for Six Sigma Certification or equivalent preferred.
• Business Process Management Certification (BPM) – recognized professional certification body preferred.
• Instructional Design or Training Certification – recognized professional certification body preferred.

Skills

• Process analysis and process improvement methodologies
• Lean Six Sigma principles and tools
• Root cause analysis and structured problem solving
• Define, Measure, Analyze, Improve, Control (DMAIC) methodology
• Plan, Do, Check, Act (PDCA) methodology
• Business process mapping and workflow documentation
• Microsoft Visio, Business Process Model and Notation (BPMN) or equivalent process mapping tools
• Standard operating procedure development and documentation management
• Knowledge management and knowledge transfer practices
• Training content development and instructional design
• Data analysis and performance reporting
• Project coordination and stakeholder management
• Strong communication, presentation and facilitation skills
• Attention to detail and documentation quality management
• Collaboration in cross-functional and matrixed environments
• Change management and continuous improvement mindset