About The Job
The Process & Governance Manager is accountable for end-to-end ownership of governance, process, and compliance frameworks across data, analytics, and AI/ML domains at Home Credit Philippines CRM department. The role evaluates current-state processes, identifies governance and control gaps, designs future-state processes, and ensures complete, regulator-ready documentation, including full Model Governance coverage, while enabling scalable and responsible innovation.
What You'll Do
- Own and continuously enhance enterprise governance frameworks covering data, analytics, and AI/ML models, including policies, standards, controls, and decision rights.
- Assess current-state processes across the analytics and model lifecycle; identify process gaps, control weaknesses, inefficiencies, and compliance risks.
- Design, document, and implement future-state processes that are scalable, compliant, and business-enabling.
- Define, maintain, and operationalize the Model Governance Framework, including model inventory, lifecycle standards, approval workflows, and control checkpoints.
- Oversee governance of model validation, performance monitoring, drift detection, and remediation tracking.
- Prepare and maintain complete governance documentation, including policies, procedures, playbooks, risk and gap assessments, audit artifacts, and governance committee packs.
- Ensure alignment with BSP regulatory expectations, internal risk policies, and Philippine data privacy laws (RA 10173).
- Partner with Data Science, Risk, IT, Compliance, and Business teams to embed governance into day-to-day operations and guide stakeholders on governance best practices.
What You Need To Have
- Bachelor's or Master's degree in Data Science, Computer Science, Engineering, Statistics, or a related field.
- At least 5+ years of experience in governance, process management, model risk, compliance, or control roles, preferably within financial services.
- Strong understanding of analytics and AI/ML model lifecycles and associated risk concepts.
- Proven experience in process assessment, gap analysis, and governance framework design.
- Familiarity with BSP regulatory environments and audit expectations.
- Strong background in the following tools and technologies:
- Analytics & Modeling: Python, R, SQL.
- Model Lifecycle & Monitoring: MLflow or equivalent model lifecycle tools, model performance and drift monitoring solutions, Git-based version control.
- Data Platforms: Enterprise data warehouses and data lake platforms (cloud or on-prem).
- Governance & Documentation: Microsoft Word, Excel, PowerPoint, SharePoint, workflow and document management tools.
- Process & Control: Process mapping tools (e.g., Visio) and risk & control assessment frameworks.
Job Perks You'll Enjoy
- Permanent dayshift schedule
- Up to 20% variable performance-based bonus
- HMO on Day 1 and HMO dependents coverage including same-sex partners
- Access to mental health and wellness partners
- Wellness Leaves and Birthday Leave
- Internal career mobility options
- Local and international learning opportunities
Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.
We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
