The primary role is to handle process documentations, change management, process analysis and risk and compliance activities of CRM department.
What You'll Do:
- Develop and maintain process documentations, which includes Manuals and Standard Operating Procedures (SOPs) and ensure adherence of affected employees.
- Assist in the development and implementation of change management and ensure adherence of employees in the implemented process
- Manage, coordinate, and promote awareness of CRM team to risk and compliance related programs, which includes, but not limited to: Business continuity management, Audit related engagements, Risk and control self-assessment (RCSA), Compliance courses (AMLA, DPA, Info Sec and others as required by the company)
- Identify process gaps and improvement opportunities by analyzing current existing processes and documentations
- Recommend alternative approaches to improve overall efficiency of the unit while ensuring that processes are mapped appropriately to control procedures aligned with specific business risks.
- Design and develop processes utilizing industry best practices such as Lean, Kaizen or Six Sigma
- Identify gaps, bottlenecks, and inefficiencies by analyzing current processes and documentations and develop actionable process recommendations, considering risk mitigation and applicable internal policies and local regulations.
- Assist in the implementation of change management, assess change tickets, and properly monitor all corresponding ticket movements.
- Assist in the closing of unit's action items which are related to process excellence programs
What you need to have:
- At least 3 years work-related experience
- Intermediate knowledge of MS Office, Sharepoint, Bizagi Modeler
- Intermediate knowledge in continuous improvement, including change management
- Proficient in using process mapping and modelling tools
What Can Set You Apart:
- Project management experience is nice to have.
- Yellow or Greenbelt Six Sigma Certification
- Previous work in a multinational company is an advantage
Job Perks You'll Enjoy
- Permanent dayshift schedule
- Up to 20% variable performance-based bonus
- HMO on Day 1 and HMO dependents coverage including same-sex partners
- Access to mental health and wellness partners
- Wellness Leaves and Birthday Leave
- Internal career mobility options
- Local and international learning opportunities
Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.
We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.
When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
#LI-IS1
