Problem Manager Lead

ABOUT TCS

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery center's and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Position: Problem Manager

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• 10+ years of Experience in Problem Management skills in banking domain
• Excellent Good Verbal & Written communication skills.
• Ability to work in 24x7 shift model
• Ability to work in hostile environment and look for solutions by managing various stakeholders.
• Ability to run war room independently and be able to provide regular updates both to the business & technology stakeholders.
• Drive RCA independently and ensure closure of the problems.
• Ability to send to regular updates to all the stakeholders.

Good-to-Have

• ITIL Certification
• Handled Major Incidents independently

Responsibility of / Expectations from the Role

1 End to End ownership of the war rooms, run war room, and drive RCA

2 Escalation Management

3 Stakeholder Management

4 Own RCA and ensure Solution is deployed into production.