Essential Responsibilities, Accountabilities & Results
- Consult with On-Site Personnel and/or Client during the artwork development and pre-press
execution
- Attend any pre-production meetings (or other meetings), when feasible, per On-Site
Personnel's/Sales request or request of the Client
- Respond in a timely manner to Clients
- Establish a good and professional working relationship with our Client(s) and design firm(s),
engravers and printers
- Communicate artwork issues with the client as well as internal and external stakeholders
- Respond timely to requests of Client/On-Site Personnel /Sales and others
- Document all critical and pertinent information that may impact quality
- Participate in process improvement efforts and various production meetings to foster a positive
creative impact on the business
- Verify technical supplied data is correct to supplied art
- Manage project timelines
- Communicate received and shipped art to On-Site Personnel/Sales and perform user functionality in
a Client's database used for tracking artwork projects
- Understand the Client's process (deliverables, rework)
- Communicate issues to Management
- Order entry (ensure orders are complete and concise when delivered to production)
Educational & Experience Minimum Requirements
This position requires the following knowledge and skills:
- High School Diploma or GED equivalent. Some College/Associate's Degree preferred
- 2-5 years experience preferred
- Previous experience as a CSR in the print industry preferred
- Experience in the design, print or production art industry
- Full comprehension in reading work instructions and business memos
- Proofreading skills required
- Ability to work independently after initial training
