Principal Systems Software Engineer

Job Description :

Principal SQL Engineer

Bringing smiles is what we do at TTEC… for you and the customer. As a Principal SQL Engineer working remote in Cainta Rizal, Philippines, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing:

This position is responsible for the administration, maintenance, support, implementations and other aspects of TTECs homegrown Performance Management Tool, Empower. The job function will require the candidate to work closely with users from the Human Capital, Global Compensation, IT, and Operations departments. This position will also be responsible for determining roadmap items, lead small projects, deal with escalations, deliver root cause analysis. The designated individual will be providing expertise and guidance to engineering staff.

Required Qualifications

• Bachelor's degree of higher in Computer Science, IT or related field.
• 7-10 years experience in support related tasks.
• Development and support experience of SQL and PLSQL, as well as SQL Server and MySQL DBs.
• Experience working with HC, IT and other cross functional groups in a team environment.
• Ability to multi-task in a fast-moving environment across multiple functions and several dynamic projects.
• Quality oriented, with strong appreciation for the importance of ensuring accuracy in all data load processes, metrics and calculations.
• Experience generating documentation of application changes and processes
• PowerShell knowledge
• Problem solving oriented, with good troubleshooting skills

Responsibilities

• Work according to the project framework including timelines, quality plans, progress reporting, risk and issue identification and communication.
• Maintain effective working relationships with Project Managers, Business Analysts, and other Enterprise Intelligence areas, off-shore and on-shore resources, collaborate with the customer's technical team to gather technical requirements.
• Gather and document user requirements in a clear and organized manner
• Creation, implementation, and regulation of development standards and best practices
• Guide, train, and mentor engineering resources

Desired Qualifications

• MDX and DAX knowledge
• ETL Tools

What You Can Expect

• Dedication to your career growth and professional development
• Actively diverse and inclusive culture
• Community-minded organization committed to giving back
• Global team of curious lifelong learners guided by our company values
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

What You Can Expect

. Supportive of your career and professional development
. An inclusive culture and community minded organization where giving back is encouraged
. A global team of curious lifelong learners guided by our company values
. Ask us about our paid time off (PTO) and wellness and healthcare benefits
. And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.