Were Hiring: Principal DevOps Engineer!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a Principal DevOps Engineer to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Principal DevOps Engineer
Work Arrangement: Work from Home
Location: Any CS Site - Ortigas / Makati / Cebu / Davao / Bacolod / Angeles / Mabalacat
Schedule: Morning Shift
Job Description
- The Principal DevOps Engineer is a dedicated, strategic role embedded within the GWD team responsible for ensuring the reliability, scalability, and security of the web platform ecosystem.
- This role owns infrastructure, CI/CD pipelines, monitoring, and environment management for Adobe Commerce (Magento) and supporting systems.
- The Principal DevOps Engineer translates business and delivery needs into stable, automated, and secure environments that enable the development team to deliver at speed and with confidence.
Key Responsibilities
Infrastructure & Environments
- Act as the accountable owner for environment architecture, deployment patterns, and operational governance across all environments.
- Ensure reliable, scalable, and cost-efficient infrastructure aligned with business needs.
- Oversee environment strategy (dev, staging, UAT, production), including provisioning, refreshes, and access controls.
CI/CD & Automation
- Design, maintain, and improve CI/CD pipelines for consistent, automated deployments.
- Implement infrastructure-as-code practices to improve repeatability and reduce manual effort.
- Champion automation across environments to improve developer efficiency and reduce error rates.
- Redesign and implement near-zero-downtime deployment strategies within Adobe Commerce Cloud constraints.
Monitoring & Reliability
- Establish and maintain monitoring, logging, and alerting systems.
- Drive site reliability practices: availability, performance, capacity planning, and incident response.
- Conduct root-cause analysis and lead continuous improvement of platform reliability.
Security & Compliance
- Act as the security owner within the GWD team, ensuring platform compliance with group security policies.
- Manage credentials, secrets, and permissions following least-privilege principles.
- Collaborate with the Security Manager (Technology Department) to enforce security best practices and resolve vulnerabilities.
- Access must follow company policy.
- All changes must be committed via version-controlled infrastructure-as-code.
Collaboration & Enablement
- Partner with Technical Lead, Technical Analysts, and QE Manager to ensure infrastructure and release practices support delivery goals.
- Provide guidance and mentorship to developers and testers on environment usage, deployment practices, and monitoring tools.
- Support post-release stability and participate in incident management.
- Ensure all infrastructure, deployment processes, and environment configurations are documented and version-controlled to prevent points of knowledge dependency.
Success Measures
- Reliability: High availability and performance of all customer-facing environments.
- Efficiency: Reduced deployment friction and faster release cycles through automation.
- Security: Zero critical vulnerabilities left unresolved; strict compliance with group security policies.
- Collaboration: Strong support to delivery pods; positive feedback from developers and testers on enablement.
- Resilience: Documented, repeatable processes for deployments, incident response, and environment management.
Initial 69 Month Focus
- Establish environment parity between development, staging, and production.
- Reduce production release downtime through CI/CD and deployment strategy improvements.
- Strengthen automated testing integration within CI pipelines.
- Formalise environment governance and documentation standards.
- Improve rollback and release confidence mechanisms.
- This role is critical to strengthening platform maturity, reducing operational risk, and establishing repeatable, automated practices across environments and releases.
- The Principal DevOps Engineer will operate as an embedded member of the GWD team, ensuring continuity, documentation, and shared ownership across the team, independent of engagement structure.
Qualification And Requirements
Required Skills & Experience
- 5+ years in DevOps, Site Reliability, or Infrastructure Engineering roles, preferably in enterprise web platforms.
- Expertise with cloud platforms (e.g., AWS, Azure, GCP) and containerisation/orchestration (eg. Docker, Kubernetes).
- Strong skills in CI/CD tooling (eg. Jenkins, GitHub Actions, Azure DevOps) and infrastructure-as-code (Terraform, Ansible, CloudFormation).
- Hands-on experience managing environments for complex PHP applications (Magento/Adobe Commerce a strong plus).
- Familiarity with monitoring/logging tools (eg. New Relic, ELK, Datadog) and incident response practices.
- Strong understanding of security practices, vulnerability management, and compliance standards (eg. PCI DSS, GDPR).
- Excellent problem-solving skills and ability to work across distributed, global teams.
- Clear communication in English (written and spoken).
Availability & Working Model
- Must provide a minimum of 45 hours daily overlap with NZ business hours.
- Comfortable working within a distributed global team (NZ, UK, Philippines, Vietnam, etc.).
- Able to attend core planning, release, and architecture sessions in NZ time where required.
Reporting Lines & Key Relationships
- Reports to: Product Manager
- Direct Reports: None
Key Relationships
- Product Manager aligns on priorities, validates scope and outcomes.
- Technical Lead validates technical feasibility and solution design.
- Scrum Master supports backlog readiness and sprint planning.
- Technical Analyst shares workload; ensures requirements are clear and contributes to discovery and future planning.
- Developers collaborate on environment usage, deployments, and performance improvements.
- QA/QE ensures releases are testable, validated, and quality is embedded.
- Support Technicians collaborate on stability and incident management needs.
- Security Manager (Technology Department) ensures compliance with security best practices and vulnerability management.
- Cloud/Infrastructure Partners and Vendors support environment provisioning, scaling, and incident resolution.
Non-negotiable Skills & Requirements
- Have demonstrated experience redesigning CI/CD and deployment strategies (not just maintaining pipelines)
- Can operate with 45 hours NZ timezone overlap
- Have experience in complex commerce or high-availability environments
- Demonstrate strong ownership and a proactive approach to improving platform maturity, rather than operating purely in a reactive support capacity
Perks & Benefits (Work From Home)
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
- Cloudstaff : Build Your Career, Anywhere
- Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
- Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
- **To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
