Job Description :
Principal Analyst, Business Continuity & Disaster Recovery
Bringing smiles is what we do at TTEC… for you and the customer. As a Principal Analyst, Business Continuity and Disaster Recovery working remote in Pioneer Mandaluyong, Philippines, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing:
The primary purpose of this job is to support the strategy and administration of the Business Continuity Disaster Recovery Program core components: Business Impact Analysis, Application Impact Analysis, Business Contingency Plans, IT Disaster Recovery Program Exercises, and Audits to ensure TTEC's overall recoverability from disruptions.
Key Essential Responsibilities
- Facilitates and coordinates the development of work area (business function) business continuity and (infrastructure/application function) information technology plans for TTEC Corporation.
- Support the program's strategic planning, training, drill, and testing processes. Enhance and maintain all templates, plans, reports, training materials, and other documentation. Facilitate simple to complex enterprise-wide exercises and track risks, program gaps and recommended/proposed solutions. Develop working knowledge of, maintain and enhance the Business/ Application Impact Analysis (BIA/AIA). Facilitate BIA/AIA processes by interviewing senior leaders, developing surveys/questionnaires and writing reports.
- Recommend recovery strategies and options and assist with the implementation of recovery solutions and documentation of work area (business function) business continuity plans and (infrastructure/application function) information technology plans.
- Maintain and enhance all BCDR policies and procedures, and coordinate with functional leaders with ownership of interrelated policies and procedures to ensure consistency. Ensure all information within policies and procedures remain current and relevant.
- Develop schedules for training / awareness for business and infrastructure/application functions.
- Support the VP, BCDR in the preparation of requested internal audit and regulatory examiner materials and liaise with auditors and examiners as needed. Maintain materials for all related steering committees and management committees.
- Administer, update, and maintain BCDR Program tools including ability to run standard and custom reports on a regular or ad hoc basis, and make recommendations for additional tools when justified.
- Team player with strong communications and interpersonal skills.
- Ability to effectively interface and communicate with all levels within the company. Networks with key contacts outside own area of expertise. May lead or guide others.
- Thinks collaboratively, negotiates tactfully and compellingly with people in diverse functional areas. Interprets business issues and recommends best practices.
Education and Experience
- Bachelor's Degree in emergency management, risk management, business or a related field is required.
- Minimum of six (6) to eight (8) years of experience in risk, crisis, business continuity, disaster recovery or operations is required.
- Working knowledge in Microsoft Office suite products, Word, Excel, Power Point, MS Project, and data base recovery tool management.
- Knowledge of common information security management frameworks, such as NIST CSF, ISO 2201 / 27001, COBIT and industry specific security management frameworks, such as DFARs and NERC CIP
Supervisory Responsibility
- This position will not supervise employees
Licenses and Certifications
- DRII Certified Business Continuity Planner is preferred.
- BCI- MBCI certification is preferred.
Work Environment
- While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
Travel
- Limited travel to various worksites is required
What You Can Expect
- Dedication to your career growth and professional development
- Actively diverse and inclusive culture
- Community-minded organization committed to giving back
- Global team of curious lifelong learners guided by our company values
- And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
Visit https://mybenefits.ttec.com for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
