Presales Solution Architect-Digital Workplace: Bangalore/Noida

Digital Workplace Presales Solution Architect – Job Description

1) Role Overview

The Digital Workplace Presales Solution Architect is responsible for designing, positioning, and winning Digital Workplace / End User Services (EUC + EUS) deals by translating client business needs into scalable, cost-effective, and differentiating solutions.

2) Key Responsibilities

A. Opportunity & Requirement Management

• Analyze RFI/RFP/RFQ requirements, client environment, and volumetrics (users, devices, SLAs, locations)
• Identify opportunity fit, risks, and transformation levers

B. Solution Architecture (Core Responsibility)

• Design end-to-end Digital Workplace solutions, including:
• End User Computing (devices, OS, VDI, endpoint management)
• Service Desk / Workplace Support
• Collaboration platforms (M365, Google Workspace)
• Workplace security & identity
• Translate requirements into scalable architectures aligned to business outcomes
• Ensure: Deliverability, Cost optimization, Innovation (automation, GenAI, DEX, etc.)

C. Proposal Development & Deal Shaping

• Develop client-facing proposals including: Solution overview, Architecture diagrams, service descriptions, Value proposition & outcomes
• Own solution strategy, pricing inputs
• Define: Assumptions, Risks & mitigations, Transition approach

D. Client Engagement & Solution Defense

• Conduct: Solution presentations, Q&A / clarifications
• Explain technical solution in business terms
• Participate in solution defense and contract discussions
• Coordinate to ensure PoCs, demos, and transformations where required

E. Sales & Stakeholder Collaboration

• Work closely with: Sales / Account teams, Delivery & SMEs, Finance / Pricing teams
• Provide technical leadership in deal pursuit

F. Risk, Governance & Deal Closure

• Perform risk assessment and mitigation planning
• Lead internal solution reviews & approvals before submission
• Ensure: Compliance, Competitive differentiation, Win strategy alignment

3) Scope of Digital Workplace (Expected Coverage)

The role covers:

End User Computing (EUC)

• Devices (laptops, mobiles, OS platforms), Endpoint management (Intune, MECM, etc.), Virtual desktops (VDI)

End User Services (EUS)

• Service desk & helpdesk, Field support, Device lifecycle / onboarding

Collaboration & Productivity

• Microsoft 365 / Teams / Google Workspace, Knowledge management & digital experience

4) Skills & Competencies

Technical

• Digital Workplace / EUC / EUS architecture expertise
• Knowledge of:
• Endpoint management
• Collaboration platforms
• Identity & security
• Cloud awareness (Azure, M365 ecosystem)

Presales & Commercial

• RFP/RFI response management
• Cost modeling & pricing strategy
• Proposal writing and storytelling
• Competitive analysis

Consulting & Client Engagement

• Strong communication & presentation skills
• Translate technical solutions into business outcomes

Analytical & Strategic

• Risk analysis
• Solution optimization (cost vs performance)
• Win themes

5) Experience Requirements

• 10–14 years in IT / Digital Workplace / Infrastructure
• 3-5+ years in Digital Workplace presales solution architect role
• Strong experience in both
• Workplace Managed services
• Workplace transformation services