We are looking for a customer-focused and professional
Customer Experience Specialist to join our Premium Telecom Account. The successful candidate will assist customers with their telecommunications needs while delivering personalized, efficient, and high-quality service.
Key Responsibilities
- Handle inbound customer calls and provide professional, personalized assistance.
- Address inquiries regarding mobile services, plans, billing, devices, and account concerns.
- Resolve customer issues accurately and efficiently while maintaining a positive customer experience.
- Provide information about products, services, promotions, and available account options.
- Assist customers with account updates, service requests, and troubleshooting.
- Handle escalated concerns professionally and provide appropriate solutions.
- Document customer interactions and maintain accurate account records.
- Follow company policies, procedures, quality standards, and data privacy guidelines.
- Meet established performance metrics for customer satisfaction, quality, productivity, and attendance.
- Build rapport with customers and ensure a premium customer experience throughout every interaction.
Qualifications
- Excellent verbal and written English communication skills.
- Strong customer service and problem-solving abilities.
- Comfortable handling voice-based customer interactions.
- Computer literate and able to navigate multiple systems.
- Willing to work on shifting schedules, weekends, and holidays when required.
- BPO or customer service experience is an advantage, but not always required.
