Premium Cable Support Specialist - Billing & Retention

TORCH Solutions in the Philippines is seeking a customer experience specialist to support premium cable and streaming subscribers. You will handle calls, resolve billing, service, and technical issues with empathy in a modern, tech-enabled contact center.

You will guide activation, channel setup, and device pairing through CRM tools, proactively identify churn risks, document interactions in Salesforce or Zendesk, and collaborate with technical teams until resolution, while upholding SLA targets