Preboarding Recruiter Supervising Associate

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Preboarding Recruiter – Supervising Associate

This is an opportunity to join an Experienced Hire Preboarding team, working as part of a hybrid team, carrying out the preboarding tasks that take our joiners from offer acceptance to their first day.

The Opportunity

The preboarding team is a Candidate Care Centre of Excellence for our recruitment process. It looks after candidates from the point they accept an offer through to their first day. In this role, you will handle high-volume, process-driven preboarding tasks for a caseload of new joiners based in a European time zone. You will work to set processes, Service Level Agreements (SLAs), and templates, and work closely with a senior team member who owns stakeholder relationships, approvals, and escalations Key Responsibilities You'll use your attention to detail, organisation, and clear communication to move candidates through each preboarding step accurately and on time. Many pre-boarding tasks are time-critical, so you'll need to work at pace while following defined procedures closely.

• Log new offer acceptances and follow the standard preboarding workflow for each candidate.
• Send candidate communications and reminders and follow up on outstanding documents and actions within agreed timelines.
• Work closely with recruiters, candidates, and third-party teams to ensure a smooth preboarding process. Track each candidate's progress through screening and preboarding steps (e.g., IBM, Sterling, TSS, and PAS), and keep systems and trackers accurate and up to date.
• Provide candidate advice and support, respond to queries using agreed guidance, and escalate risks as required.
• Work closely with functional leads (IBM, Sterling, TSS, and PAS) to manage each new joiner's progression through the process and raise or resolve issues as they arise.
• Monitor cases against preboarding SLAs and flag those at risk of delays.
• Identify cases requiring service line action or approval (e.g., red/amber flags) and refer them with the relevant information.
• Send regular status updates to recruiters and other stakeholders using agreed formats.
• Collect data and prepare standard weekly preboarding reports for review.
• Log issues and escalate them through agreed routes, and suggest improvements to processes, templates, and guidance.
• Work with the team to contribute to continually enhance processes and plan upcoming candidate experience activities.
• Develop in-depth knowledge of recruitment processes with the ability to clearly set out procedures for candidates.
• Leverage AI and recruitment technology to improve productivity, generate insights, support decision-making, and enhance stakeholder and candidate experiences. Skills and Attributes for Success
• Working knowledge of recruitment or preboarding administration, or the ability to learn defined processes quickly (training will be provided)
• A high level of accuracy and attention to detail when managing high volumes of cases.
• Strong organizational skills and a sense of urgency when working to time-sensitive SLAs.
• Clear and professional written and spoken English when communicating with candidates and colleagues.
• Comfortable following established procedures and understanding when to escalate issues.
• Good working knowledge of MS Office, particularly Outlook, MS Teams, and Excel. Ideally, You Will Also Have
• Experience working in a shared service, operations, or recruitment environment.
• Good time management skills, with the ability to prioritise a varied workload and adjust to peaks in volume.
• Experience working effectively with a remote manager and remote teams across European time zones.
• The ability to remain calm and accurate under pressure.
• An eye for identifying opportunities to simplify processes and improve consistency.
  
  

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