Pre-Sales Solutions Engineer (Observability & IT Operations)

Company Description

Netplay Inc. is a value-added distributor with over 20 years of experience in providing cutting-edge security and digital transformation solutions. Our mission is to empower organizations to operate efficiently, intelligently, and innovatively through the adoption of modern digital technology and processes. We serve a variety of industries including government, finance, healthcare, education, and transportation. We proudly partner with leading global technology providers such as Motadata, Sophos, Grandstream, Ruijie, Peplink, eScan, and Siklu to deliver customized and innovative solutions to our clients.

Role Overview

We are looking for a passionate and technically skilled IT Infrastructure Solutions Engineer who can bridge the gap between technical capabilities and customer business needs. The ideal candidate will work closely with the sales, product, and engineering teams to deliver product demonstrations, conduct technical discussions, support customer onboarding, and enable successful adoption of Observability & IT Operations solutions.

This role is ideal for candidates with strong technical fundamentals, excellent communication skills, and experience in product demonstrations, technical documentation, webinars, or customer-facing technical roles.

Key Responsibilities

Presales & Customer Engagement

Deliver engaging product demonstrations, technical presentations, and proof-of-concepts (POCs) to prospects and customers

Understand customer IT infrastructure, monitoring requirements, and business challenges

Translate technical features into business value and customer outcomes

Support the sales team during the presales lifecycle to improve deal conversion

Technical Enablement & Documentation

Create and maintain technical documentation, user guides, and solution architecture documents

Conduct webinars, workshops, and technical enablement sessions for customers and partners

Assist customers in product evaluation, deployment guidance, and technical queries

Collaboration & Product Feedback

Work closely with Product and Engineering teams to provide customer feedback and improve product capabilities

Support product launches, feature adoption, and customer success initiatives

Required Skills & Qualifications

Technical Skills

Basic understanding of Linux / Unix systems

Basic understanding of Networking fundamentals (TCP/IP, DNS, SNMP, HTTP, etc.)

Basic understanding of IT infrastructure (servers, applications, logs, monitoring tools)

Basic scripting or programming knowledge is a plus (Python, Bash, or similar)

Understanding of IT monitoring, observability, or DevOps concepts is preferred

Core Competencies

Excellent communication and presentation skills

Ability to explain technical concepts to both technical and non-technical audiences

Strong technical writing and documentation skills

Customer-focused mindset with strong problem-solving ability

Preferred Qualifications

Experience in Sales Engineering, Presales, Technical Support, or Product Enablement roles

Experience conducting product demos, webinars, or customer presentations

Exposure to IT monitoring, observability, SaaS, or enterprise software products

Experience with AI, ML, or analytics-based platforms is a plus