Lead the final mile of lending-drive accuracy, speed, and investor confidence.
As a Post Closing Investor Team Lead, you will oversee daily operations, manage escalations, and ensure timely resolution of investor conditions. You'll guide a team of post closers, monitor pipelines, and maintain compliance to support accurate and efficient loan processing.
This role plays a critical part in ensuring loan quality, investor satisfaction, and operational efficiency across global mortgage processes. You'll lead process improvements, develop talent, and grow your global career with Emapta-delivering a top 1% experience designed for top 1% talent.
Job Overview
Employment type: Full time
Shift: Night shift (Shifting) Weekends Off
Work setup: Onsite, Makati
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- High School Diploma or equivalent.
- At least 3 years experience in a Post Closing role.
- 2+ years experience in a Team Lead or Senior Post Closing role.
- Experience working in Encompass, preferred.
- Extensive knowledge of regulatory rules and regulations.
- Thorough knowledge of agency and investor guidelines and overlays.
- Experience working with various loan programs and addressing investor conditions and exceptions.
- Excellent communication skills.
- Excellent customer service skills with internal employees and external vendors.
- Excellent analytical and problem-solving skills to determine solutions and identify alternative resolutions within acceptable guidelines.
- Excellent attention to detail and organizational skills.
- Skilled at prioritizing to complete multiple tasks within established deadlines.
- Skilled at making decisions independently.
- Proficient in Microsoft Office Suite.
Your Daily Tasks
- Manage the day-to-day tasks of the Post Closing Team.
- Serve as the first level escalation point for the Post Closing Team for general questions, additional file reviews, and assist with loan level decisions.
- Review and balance the team's loan assignments and task load.
- Provide employee development and performance coaching in one-on-one meetings.
- Assist with onboarding and training new hires and existing employees to be upskilled on a variety of topics as needed.
- Monitor team performance metrics and report to management on documentation accuracy, timeliness, and compliance.
- Suggest process improvements to increase efficiency, accuracy, and compliance within the Post Closing Team.
- Review production and processes to identify trends that will be relayed to the Investor Suspense Manager.
- Pull daily investor reporting to identify loans that have been suspended for purchase and load balance files as needed within the team.
- Assist with the Post Closing Team tasks and responsibilities, as necessary.
- Assist the Investor Suspense Manager with QC reporting.
- Review and obtain clarification from investors when needed to determine what is acceptable to cure applicable defects.
- Monitor daily condition reports from the investor for updates on suspended loans or new conditions as received.
- Monitor time of loans on the warehouse lines and advise Investor Suspense Manager of those at potential risk for curtailment from the warehouse.
- Monitor a pipeline to ensure all loans shipped are either conditioned or purchased in a timely manner.
- Provide updates on the status of assigned loans with investors to the Post Closing Management Team.
- Ensure investor guidelines are followed and avoid incurring suspense fees.
- Review and approve team check requests as applicable.
- Ensure Post Closing Team meets set monthly purchased loan goals.
Powering Mortgage Operations with Precision and Scale
Our client is a leading mortgage and financial services organization known for delivering efficient, customer-focused lending solutions. With a strong operational backbone and commitment to compliance, they support high-volume loan processing while maintaining quality and accuracy. Joining their team means being part of a fast-paced environment where leadership, precision, and process excellence drive success across every stage of the loan lifecycle.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!
