Post Closing Investor Coordinator

This is a full-time position that requires regular, reliable and punctual attendance. To perform this job effectively, an individual must be able to perform each essential duty satisfactorily. 

• Strong knowledge of LQB & Secondary Market Investor LOS systems;
• Software applications to include but not be limited to LQB, Excel, Word, Adobe, FNMA DU, Freddie Mac's LP, HUD's FHA Connection, VA Portal and TPR firms Portal.
• Post Closing Investor Coordinator must have the ability to learn multiple Agency delivery platforms including but not limited to the Credit Variance Administration System (CVAS);
• Has basic knowledge of TRID compliance and Wholesale Disclosure requirements;
• QC auditing includes reviewing loans in post-closing and title policies including items like the name of homeowner, vesting terms, any liens or judgments listed, checking for compliance, ensuring current and accurate details are present, accurate and compliant;
• Must understand CFPB regulations, State Regulatory Compliance and TRID;
• Collateral Delivery Coordination to insure prompt delivery of Loan Collateral.
• Preparing and Delivery Coordination of Note Allonge.
• Requesting additional supplemental information as needed, ensuring receipt of the required information and reviewing further for compliance.
• Pursue all missing documents and correction of any inaccurate documentation. This requires a proactive stance in pursuing said documents from within the company, third parties and borrowers;
• Identifying patterns and/or irregularities, reporting and developing recommendations for improvements to Post Closing Manager to implement, partnering with Secondary Marketing, Underwriting, Compliance and the Sales and Operation teams.
• Responsible for updating LQB systems with any new and or updated exceptions as well as the Post-Closing Notes with the same information;
• Provide feedback to Post Closing Manager related to file quality issues, sharing solutions for process improvements.
• Stay up to date by monitoring system updates, form changes and state specific requirements to ensure regulatory compliance.

The following areas are considered part of the job responsibilities of the Post Closing Investor Coordinator.

The Post Closing Investor Coordinator will:

§ Contact the borrower to discuss deficiencies with loan documentation or missing items required to sell a loan but will not discuss or negotiate loan terms and/or interest rates.

This position must be able to accommodate the reading of loan documents or financial instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions. To perform the job successfully, an individual should demonstrate the following competencies:

§ Professionalism: Approaches others in a tactful and respectful manner; and reacts well while under pressure. Accepts responsibility for own actions and follows through on commitments;

§ Has strong time management, organizational and negotiation skills;

§ Minimum of 5 years of mortgage operations experience, with a minimum of 3 years on Post-Closing or a QC role.

§ Experience with portfolio Non-QM loans, jumbo loans or wealth management (assets) is a big plus.

§ Possesses current knowledge of lending compliance and regulations, and brings current knowledge of mortgage loan terms, documents and related forms, including title experience.

§ Must be detail oriented, and customer service driven, with strong communication skills (verbally and written).

§ Experience with Meridian (LQB) is a must.

§ Customer Service: Responds promptly to Investors needs and manages difficult and/or escalating investor situations as they relate to the salability of loans;

§ Teamwork: Supports the organization's goals and values, gives and welcomes feedback and contributes to building a positive team spirit;

§ Ethics: Works with integrity, treats people with respect, and inspires the trust of others.

§ Has strong Oral and Written Communication skills: Listens and receives clarification; able to read and interpret written information;

§ Quality Management: Demonstrates accuracy and is thorough, while monitoring own work to ensure quality; and applies feedback to improve performance.

§ Adaptability: Adapts to changes in the work environment and is able to deal with the frequent changes, delays, and/or unexpected events;

§ Dependability: Follows instruction, responds to management direction, keeps commitments, and takes responsibility for own actions;

§ Initiative: Takes independent action and looks for and takes advantage of opportunities, and can set priorities;

§ Judgment: Displays a willingness to make timely decisions; while exhibiting sound and accurate judgment. Supports and explains reasoning for decisions and includes appropriate staff in the decision-making process.