Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth. Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. Project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.
The bar is the highest in the industry. More than 200,000 people apply every month, and fewer than 1 in 2,000 are hired. Every offer we make is for an open role with a single client — the kind of role that's almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.
Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn't. By recruiting globally for specific client roles, we've grown into one of the fastest-growing companies in the global staffing industry.
We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that's you, and one of our open roles fits, we'd like to meet you.
Role Summary
We are hiring a Post-Closing Coordinator to support the accurate and timely delivery of completed loan files. You will review closing documentation, resolve outstanding conditions, monitor delivery deadlines, and help ensure compliance throughout the post-closing process. This fully remote role is open to qualified candidates worldwide.
Key Responsibilities
- Manage closed-loan files throughout the post-closing and purchase process
- Audit underwriting and closing packages for completeness and data accuracy
- Confirm that applicable federal and state compliance requirements have been met
- Collect and follow up on outstanding pre-purchase conditions
- Organize and prioritize the post-closing loan pipeline
- Monitor file status and ensure delivery deadlines are met
- Coordinate the shipping and delivery of completed loan packages
- Communicate with customers regarding loan-servicing matters when required
- Identify missing, inconsistent, or inaccurate documentation
- Escalate delays, compliance concerns, and unresolved file issues
- Recognize common fraud indicators and report suspected activity through the appropriate channels
- Maintain accurate records, status updates, and supporting documentation
Required Qualifications
- Experience in mortgage operations, loan processing, post-closing, underwriting support, or a related financial-services role
- Experience reviewing loan files and supporting documentation
- Strong attention to detail and commitment to data accuracy
- Ability to organize and prioritize a high-volume pipeline
- Strong time-management skills and ability to meet strict deadlines
- Understanding of documentation, compliance, and quality-control requirements
- Ability to handle confidential financial and customer information responsibly
- Strong written and verbal communication skills
- Professional customer-service and problem-solving abilities
- Ability to manage multiple priorities independently
Preferred Qualifications
- Experience supporting residential mortgage loan closings
- Familiarity with post-closing, loan purchase, or investor-delivery workflows
- Knowledge of federal and state mortgage compliance requirements
- Experience identifying documentation discrepancies or fraud indicators
- Familiarity with loan-servicing communication
Tools & Technologies
- Loan origination systems, document-management platforms, spreadsheets, email, and communication tools
Core Competencies
- Accuracy and attention to detail
- Organization and prioritization
- Compliance awareness
- Deadline management
- Ownership and accountability
- Critical thinking
- Customer service
- Clear communication
- Confidentiality and discretion
What We Offer
- Best salaries in the industry
- Work from anywhere permanently
- Opportunities for growth and advancement
- A fast-paced and collaborative environment
- A warm, people-first company culture
- Get paid in your currency of choice
- Full benefits
This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.
