Ideal Experience
- College graduate preferably a licensed mechanical/electrical engineer or property management
- With at least 6-8 years work experience in real estate industry and property management. With more than 3-5 years experience handling multiple accounts (offices, residential etc)
- Sound interpersonal skills to manage diverse range of client representatives, internal colleagues and external stakeholders
- Demonstrated ability to manage multiple accounts and complex operational matters including strategic resolutions in resolving concerns/conflict in managed properties
- With in-depth understanding of Account Management, Basic Occupational Safety and Health, DENR regulations including other statutory and regulatory compliance
Critical Competencies for Success
- Deep Familiarity with Property Management Operations
- Technically capable in leading Property Managers to develop a Management Plan
- Sound Technical and Leadership Skills
- Work Order Management – can simplify complex situations/problems into workable segments and can prepare action plans and recommendations based on clearly identified deliverables
- Proficient in MS Office (Word, Outlook, Excel & PowerPoint) and AutoCAD
- Fluent in English & Filipino (Spoken & Written)
Other Personal Characteristics
- Well-groomed & mannered and projects professionalism
- With good interpersonal skills
- Demonstrates integrity
- Self-motivated; confident & energetic
- Flexible – able to adapt to rapidly changing situations
- Goal-oriented – able to focus on meeting all performance targets
- Strong communicator – good presentation skills & possesses strong verbal & written communication skills (English & local language); also an active listener
Role And Responsibilities
OVERALL ROLE
Oversee day to day property management operations over a cluster of accounts and provide general/strategic directions to account leads supervising property operation activities
Key Responsibilities
- Lead and manage a pool of property managers to strictly deliver our property management deliverables in PMA.
- Ensure delivery of account management plan across the cluster and portfolio handled
- Serves as the overall Customer Relationship Manager (principal and tenant) and provide resolution in a timely manner
- Review the development of the building operational plan and annual budget
- Provide regular operation reports to the management company and necessary recommendation for improvement(s)
- Ensure delivery and submission of regular weekly, monthly, quarterly and annual management reports covering building operations
- Appraise, train and supervise Property Managers and equivalent site leads on a regular basis
- Attend regular principal meetings and record highlights of the discussions accordingly
- Hold regular meetings with Property Managers to assure effective and smooth staff communications and designation of works
- Review read out, presentation material and any relevant recommendation memo's prior to endorsement to principal client
- Assure that all staff members comply with company and building policies and procedures
- Implement JLL standards and improvements throughout the building
- Work with Property Managers and provide necessary recommendations to client's representative regarding operational and key staffing changes
- Discipline staff where necessary within JLL Code of Conduct and the Labor Code
- Handle operational creativity and synergy assignments of the business line
- Perform other related duties as assigned by Management
