Provide Consulting Services
- Document and validate customer's business requirements and map to NetSuite functionality
- Configure/customize NetSuite application to meet customer's business requirements
- Conduct consulting sessions (on-the-phone and in-person) and document with meeting minute summaries
- Attend project meetings and provide status on progress of activities and deliverables
- Provide customers with as needed consulting and general assistance
- Be a go-to resource for specific functional areas
Provide Sales / Account Management support
- Support the sales cycle through solution review and feedback, and assistance with scoping and estimation
Provide Team and Operational Management
- Participate, organize and facilitate regular Team Meetings
- Contribute to the hiring process by screening applications and interviewing candidates
- Serve as liaison with the rest of the GDC for work coordination and assignments
- Channel staff feedback to the local Practice Manager
- Enforce company policies and regulations
Contribute to internal PS initiatives
- Contribute to the solutions repository/best practices, knowledge share activities
- Participate in Subject Matter Expert programs
- Conduct Internal trainings on Subject Matter Expertise to filter out best practices
- Interface with other departments on product features/solutions
Focus on Continuing Education
- Contribute to internal knowledge share Review posted feedback on a continuous basis
- Participate in or Hold Continuing Education sessions
- Conduct and be fully versed on functionality released with each new product upgrade
Key Competencies
Customer Service
- Possesses a passion for helping customers find creative ways to more effectively run their businesses
- Demonstrates strong consulting skills and Customer relationship acumen
- Establishes credibility and rapport with internal and external stakeholders
- Ability to influence customers to modify current business practices, as required
Initiative
- Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results
- Ability to complete self- directed assignments and tasks
- Ability to engage in the Sales process with little or no guidance from Management
Productivity
- Ability to work in a deadline-focused environment, consistently producing deliverables within agreed upon timeframes
- Ability to manage multiple project commitments simultaneously
- Achieves consistent utilization at or above established target %
Product Knowledge
- Works on significant and unique services where analysis of data requires evaluation of several intangibles
- Develops innovative plans based on customer needs to solve complex business workflow in the NetSuite environment
- Be fully versed on functionality released with each new product upgrade
- Solid understanding of customization options/tools available to extend standard configurations/functionality
Quality
- Demonstrates excellent judgement in selecting methods and techniques for obtaining solutions
- Ability to resolve complex issues per defined parameters and procedures, and escalate when necessary
Problem Solving
- Works on problems of diverse scope where analysis of data requires evaluation of numerous factors
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions
- Documents, troubleshoots and escalates Support issues outside defined parameters
- Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary
- Ability to document reusable solutions
- Exercises judgment within defined procedures and policies to determine appropriate action
- Understands theories, concepts, principles, and techniques to handle most situations without guidance
- Quickly assesses customer needs, develops innovative plans to solve complex business workflow, and implements these plans in the NetSuite environment
- Possesses a passion for helping customers find creative ways to more effectively run their businesses
Autonomy
- Determines methods and procedures on new job assignments, and may coordinate and/or lead team activities
- Independently organizes and performs most work required within area
Decision Making
- Ability to influence customers to modify current business practices, as required
- Ability to manage scope and expectations with the customer
- Generally, receives guidance and direction from other project resources (Consulting Technical Manager, Project Manager) and Practice/Delivery Leads
- Engages in the Sales / Account Management process with little or no guidance from Management.
Interpersonal Skills
- Strong written and verbal communication skills
- Strong presentation skills
- Ability to establish credibility and rapport with internal and external stakeholders
- Ability to work within project teams, and collaborate cross-departmentally
- Ability to communicate effectively with functional and technical resources
Soft Skills
- Demonstrates full competence in business function
- Ability to manage multiple projects
Technical Skills
- Demonstrates exceptional financial and business skills.
- Experience with software in a SaaS environment including any experience with Accounting, Sales Force Automation, Marketing Campaigns and Web presence
- Consulting experience with QuickBooks Great Plains/Microsoft Dynamics, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite
- Pre-sales consulting experience
Education
- Bachelor's degree, preferably in Accounting or Management Information Systems
- Master's degree or post graduate coursework preferred
Professional Experience
- 6+ years experience in systems applications consulting with a consulting firm or software provider
- 3+ years in a Consultant role implementing NetSuite full cycle
Promotion Criteria:
- Demonstrates advanced knowledge in at least 2 major areas of NetSuite functionality - i.e. ERP, CRM, Ecommerce, OpenAir, NFP
- Regularly exceeds personal utilization targets on a quarterly basis
- Exceeds Customer Reference Targets and Customer Satisfaction Survey Score Targets
- Contributes to internal PS Knowledge Share
- Active participant in NetSuite Mentoring Program
- Supports the Sales process as a PS Subject Matter Expert, with minimal guidance from Management
- Ability to lead a team of Consultants on large PS engagements
Reports To
- Team Leads / Practice Manager
