Are you a master of craft Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand's signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.
The Role
The Pool Attendant is responsible for maintaining the cleanliness, presentation, and operational readiness of all pool facilities and recreational areas. The role plays an important part in creating memorable guest experiences by anticipating guest needs, providing personalized service, and ensuring the pool environment consistently meets the highest standards of luxury hospitality.
Key Responsibilities
Guest Experience
- Deliver warm, courteous, and personalized service to all guests in accordance with Mandarin Oriental standards.
- Welcome guests to the pool area and provide assistance with seating, towels, and poolside amenities.
- Anticipate guest needs and respond promptly to requests in a professional and efficient manner.
- Maintain a visible presence in the pool area and proactively engage with guests to ensure satisfaction.
- Communicate guest preferences and special requests to the Pool Manager and relevant colleagues.
Pool Operations and Maintenance
- Ensure the pool, pool deck, cabanas, loungers, and surrounding facilities are clean, organized, and presentable at all times.
- Arrange, clean, and maintain pool furniture and equipment before, during, and after operating hours.
- Collect and replenish towels and amenities as required.
- Conduct routine cleaning of poolside areas and remove debris from the pool and surrounding facilities.
- Monitor the condition of pool equipment and report maintenance concerns promptly.
Safety and Compliance
- Ensure pool rules and safety procedures are consistently observed by guests.
- Monitor the pool area and immediately report any safety concerns, accidents, or incidents.
- Support emergency response procedures in accordance with hotel policies and training.
- Maintain a safe and hazard-free environment for guests and colleagues.
- Follow all health, hygiene, and sanitation standards established by the hotel and local authorities.
Operational Support
- Assist with the setup and breakdown of poolside events, activities, and special promotions.
- Coordinate closely with Food & Beverage, Housekeeping, Engineering, and Security teams to ensure seamless operations.
- Maintain adequate stock levels of towels, guest supplies, and poolside amenities.
- Ensure all service stations and storage areas remain organized and properly maintained.
- Complete assigned operational checklists and daily duties accurately and efficiently.
Quality and Brand Standards
- Uphold all Mandarin Oriental policies, procedures, and service standards.
- Contribute to achieving departmental goals related to guest satisfaction and operational excellence.
- Maintain a professional appearance and conduct that reflects the values and image of Mandarin Oriental.
- Demonstrate a commitment to continuous improvement and exceptional guest service.
Qualifications & Experience
- High School Diploma or equivalent required.
- Hospitality-related education or training is an advantage.
- Previous experience in a hotel, resort, recreation facility, or guest service environment preferred.
- Experience in luxury hospitality is an advantage.
- Basic knowledge of pool operations, recreational facilities, and safety procedures.
- Understanding of health, hygiene, and sanitation standards.
- Ability to safely operate cleaning equipment and handle poolside supplies.
Why Join Us
Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.
Our Commitment To You
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
We're Fans. Are you
