Primary Details
Time Type: Full time
Worker Type: Employee
Provide customer service via email & answer customer, Underwriter and/or agency's question regarding product, process, policy. Responsible for work allocation including monitoring, reporting inflow of new business, renewals, cancellations and endorsements of transactions
Primary Responsibilities
- Ensure policies are followed and refer/escalate where appropriate
- Comply on provided legislations, industry codes, company policies and procedures.
- Establish and maintain a good working relationship with stakeholders
- Cooperate with other functions to answer customer/agency's questions regarding product, process, policy etc.
- Consistently open minded, professional, polished, posed, and positive demeanor
- Process all transactions/emails related to product, process and policies and accomplish all reports as required by clients
- Properly assess completeness of documents received and provide solutions if incomplete
- Performs moderately complex clerical, administrative and general office duties.
- Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
- Enter data into systems and make updates, or corrections while adhering to the guidelines
Required Education
- Bachelor's Degree or equivalent combination of education and work experience
Required Experience
- 0-1 year relevant experience
- Must not have any active CAs or under PIP
- Minimum of 12 months in the current process
- Must have a performance rating of at least Stretching in the latest MYIR
Preferred Competencies/Skills
- Proficient verbal and written communication skills
- Proficiency in MS tools
- Customer service focus
- Keen to details
- Administration and Organisation Skills
- Ability to multi task
- Problem-solving skills
- Analytical and research skills
Preferred Experience
- Preferably with BPO experience and shifting schedules
Preferred Knowledge
- Basic knowledge on customer service
- Knowledge in Insurance Processing is preferred
QBE Cultural DNA
- Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-centred-We are technical experts-We are diverse-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
- To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
Global Disclaimer
- The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Interested employees should attach the following documents:
- Internal Application Form
- Updated Resume
- Recent MYIR rating
Application Forms are available at the QUBE https://qbe.sharepoint.com/sites/intranet/people/Documents/People%20Leadership/Internal%20Job%20Posting%20Application%20Form%20V2.pdf
All internal applications must meet posting guidelines. The submission of an application does not guarantee an interview
Skills:
Administrative Support, Analytical Thinking, Critical Thinking, Customer Service, Insurance Underwriting, Intentional collaboration, Managing performance, Policy Administration, Policy Compliance, Policy Management, Prioritization, Regulatory Compliance, Risk Assessments, Risk Management, Stakeholder Management
How to Apply:
To submit your application, click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
