Policy and Process Analyst - Systems and Methods Team

1. Lead documentation activities on existing policies, processes and procedures of the Bank's operating units
2. Review policy/product/process proposals or initiate improvements to bring about cost reduction, better customer experience, increased productivity and/or improved operational efficiency
3. Perform basic and expanded Secretariat functions

DUTIES AND RESPONSIBILITIES:

Documentation (i.e., Business Process Change)

• Oversee the preparation of Operations Bulletins, Manuals (Policies, Procedures, and Operations manuals) by operating units.
• Draft, review and/or revise recommended policies, processes and procedures to ensure that these:

- Conform with external regulations.

‐ Are aligned with the Bank's directive.

‐ Conform with the appropriate committee directives (OpCom, PNIC, ProdCom)

‐ Are consistent with existing policies and procedures. Otherwise, those that have been revised or updated are superseded.

‐ Have adequate internal controls / compensating controls.

‐ Properly address identified risks either through system controls or procedural controls.

‐ Are efficient, cohesive, organized, interconnected, logical and sequential.

‐ Will address identified process gaps / deficiencies.

‐ Are signed off by the concerned stakeholders and mandatory reviewers.

‐ Can be easily understood by the intended recipients.

‐ Are grammatically correct and conform with the standard templates and formats.

• Route proposals / documents for approval sign-off and assist proponents in replying to Committee clarifications / concerns
• Comply with mechanics on centralized repository / archiving of approved policies
• Disseminate approved policies and changes to concerned stakeholders

Process / Work Flow Review (i.e., Special Projects)

• Interface with stakeholders to observe actual process / work flow, or to develop a new process / workflow
• Confirm accuracy / correct existing process flow based on observation and confirmation from stakeholders
• Review process / work flow and provide recommendations:

- Aligned with regulatory standards (if any)

- Optimized based on potential for streamlining / elimination of redundancies, and/or

- With improved / additional control or risk management mechanisms

• Assist process owners to standardize forms/activities/controls, get the buy-in of other stakeholders, prepare justification / defense and obtain approval on proposed enhancements
• Guide process owners on documentation activity once approved

QUALIFICATIONS:

• Graduate of any business-related tertiary degree program
• Process improvement certification/s (e.g., Six Sigma) an advantage
• With at least 3 years related experience in business writing and process management, preferably in the financial services industry