Point-of-Sale Specialist (L2 Support)

What We Offer

• Competitive Salary Packages
• Professional Development Opportunities
• Hybrid Work Setup
• Equipment Provided
• Day 1 HMO
• Life Insurance
  
  

Position Overview

As a level 2 Terminal support, you are responsible for all the Terminal related issues and processing of technical inquiries regarding our Point-of-Sale systems. Proactive identification of hardware of software issues in terminals, resolving them or escalating with the vendor teams for restoration of services.

WHAT WILL YOU DO

• Installing and maintaining Point of Sale systems, software and interfaces
• Liaising with suppliers and coordinating activities with support partners and vendors
• Creating operating manuals, checklists, and training manuals / materials
• Championing daily operational coordination between customers, internal IT and specialist departments (including operational emergencies)
• Solving hardware, software, network, and communication problems in POS systems and related applications
• Organizing mass rollouts of terminal software, administration, creating and updating tickets
• Proactive monitoring of terminal health and issues and raising them with the vendors and merchants as required
• TMS (Terminal Management System) ownership and support
  
  

WHAT SHOULD YOU HAVE

• At least 2 years exp working with or supporting OEM and or bespoke software/hardware within the payments industry
• Experience in application support, release and incident management
• Solid experience with troubleshooting POS hardware & terminal software, network and communication problems (incl. TCP/IP and GPS)
• Great communication skills
• Experience working in multi-vendor teams, raising issues and pushing for timely resolution of issues
• Verifone and MX51 experience is desired
• Ideally Microsoft Network certification, and or CompTIA certs such as A+, Network+, Cloud+