Podcast Client Success Manager

Role: Full-Time Remote Podcast Client Success Manager

Location: Remote (US Time Zone Alignment)

Company: Icons of Real Estate

About Job Role:

The podcast industry is booming, and real estate professionals are waking up to the power of audio content. At Icons of Real Estate, we produce shows that don't just exist—they grow, convert, and establish our clients as the go-to voices in their market.

We are looking for a Full-Time Remote Podcast Account Manager to join our team and help us scale our mission one relationship at a time.

Think of yourself as the conductor. You won't just manage tasks—you will orchestrate the entire client experience, from the very first onboarding call to the moment their show hits its stride and keeps climbing.

Before You Apply: Please watch this quick overview video to understand our world first: https://somup.com/cOnIo1W3KF
Responsibilities:

• Client Onboarding: Lead discovery calls with new partners to dig deep into who they are, what they stand for, and what their show needs to become.
• Technical Guidance: Serve as the trusted expert advising clients on microphone selection, recording software, and best practices to sound like a pro from day one.
• Creative Brand Direction: Collaborate closely with our design team to build visual identities that fit each show's personality and market positioning.
• Guest & Production Coordination: Oversee guest outreach, booking logistics, and post-recording workflows to keep production running seamlessly.
• CRM & Workflow Setup: Assist clients in connecting their calendars, social channels, and CRMs into a unified, efficient operation.
• Metrics & Performance Reviews: Analyze podcast data, lead growth review calls, and deliver actionable insights on performance and show trajectory.
• On-Air Collaboration: Step in as an interviewer when necessary to help clients deliver sharp, engaging, and highly shareable episodes.
• Continuous Improvement: Execute company SOPs with precision while actively refining and improving them over time.

What we are looking for:

You show up prepared, communicate proactively, and take ownership of outcomes rather than just activities.

Key Requirements & Skills:

• Work Hours: Ability to work US business hours.
• Communication: Fluent in English with strong written and verbal skills (Native proficiency is a major plus).
• Mindset: Proactive, solutions-first approach with a high-response get things done attitude.
• Tech-Savvy: Quick to independently master new software platforms and production tools.
• Remote Discipline: Highly organized, detail-oriented, and focused while working in a fully remote setup.
• Client Success Focus: Deeply committed to long-term show growth and client satisfaction.

How to Apply:

We're not looking for the most polished application—we're looking for the most genuine one. If this role sounds like the right fit for you, follow these steps to apply:

1. Resume: Prepare a resume that tells your real professional story.
2. Intro Video: Record a relaxed, unscripted 30-second introduction video being yourself. Upload it to YouTube (unlisted or public).
3. DISC Assessment: Take the free DISC assessment test https://discpersonalitytesting.com/free-disc-test/
4. Submit: Send your resume, video link, and DISC test results directly via email to [Confidential Information].