JOB PURPOSE
The PMO – Vendor Management Specialist is responsible for supporting project governance, performance tracking, and coordination related to external vendors. This role ensures that vendor-delivered projects and services align with organizational standards, timelines, budgets, and contractual obligations. The role serves as a key liaison between internal stakeholders and vendors to drive delivery excellence, risk management, and continuous improvement.
ROLES & RESPONSIBILITIES
1. Project Governance & Oversight
- Support the planning, execution, and monitoring of vendor-related projects.
- Ensure adherence to PMO standards, methodologies, and governance frameworks.
- Track project milestones, deliverables, and timelines for vendor engagements.
- Maintain project documentation, status reports, and dashboards.
2. Vendor Performance Management
- Monitor vendor performance against SLAs, KPIs, and contractual commitments.
- Analyze and report on vendor delivery metrics, risks, and issues.
- Facilitate regular vendor performance review meetings.
- Identify performance gaps and coordinate corrective action plans.
3. Technical Alignment
- Collaborate with architects and engineering teams to understand system design, technical dependencies and constraints.
- Support and translate business requirements into technical specifications and actionable tasks
- Ensure alignment between technical solutions and business objectives.
- Participate in design reviews and provide input on technical feasibility
4. Portfolio Management
- Manage and track a portfolio of technical or IT Vendor projects.
- Prioritize initiatives based on strategic importance, resource availability, and business impact.
- Provide consolidated reporting and dashboards for vendor management
- Support delivery of systems, applications, or digital transformation initiatives.
5. Stakeholder Coordination
- Act as a liaison between internal teams (IT, procurement, business units) and vendors.
- Facilitate communication, escalation, and issue resolution.
- Ensure alignment of vendor deliverables with business requirements and strategic goals.
6. Risk and Issue Management
- Identify, track, and escalate risks and issues related to vendor projects.
- Support mitigation planning and ensure timely resolution.
- Maintain risk and issue logs for vendor engagements.
7. Financial and Contract Tracking
- Support budget tracking and cost monitoring for vendor-managed projects.
- Assist in validating invoices against contractual deliverables and milestones.
- Ensure compliance with contract terms and governance policies.
8. Reporting & Analytics
- Prepare regular reports and dashboards for leadership (e.g., project status, vendor scorecards).
- Provide insights and recommendations based on performance data.
- Support audit and compliance requirements related to vendor management.
9. Continuous Improvement
- Identify opportunities to improve vendor management processes and PMO practices.
- Support implementation of tools, templates, and best practices.
- Drive standardization and efficiency in vendor-related project delivery.
QUALIFICATIONS
- Graduate of bachelors degree course in Business Administration, Management, Engineering, Information Technology or any related coursed.
- With at least 2 years of related experience.
- With strong project coordination and organizational skills
- Excellent stakeholder management.
- With above average English communications skills both oral and written.
- Knowledgeable in data reporting
- Risk management and problem-solving ability.
- Solid understanding of technical architecture and systems.
- Proficiency in PM tools e.g., MS Project, Smartsheet, Jira or equivalent.
- Advanced excel and reporting /dashboarding skills
