PMO Officer

PMO Officer

Key Responsibilities

Strategic Project & Portfolio Management

• Manage and coordinate multiple concurrent projects and workstreams supporting business and technology transformation initiatives.
• Support portfolio planning, prioritization, dependency management, and roadmap development.
• Ensure alignment between project objectives, business strategy, and technology goals.
• Identify opportunities to improve delivery effectiveness, operational efficiency, and organizational outcomes.

Governance, Reporting & Delivery Assurance

• Establish and maintain governance frameworks, reporting standards, and project controls.
• Develop executive dashboards, portfolio reports, KPI tracking, milestone reporting, and program health assessments.
• Prepare materials for steering committees, leadership reviews, governance boards, and executive stakeholders.
• Monitor project health and challenge unsupported timelines, assumptions, risks, and delivery commitments.

Business Case & Investment Management

• Support the development, refinement, and governance of business cases.
• Track benefits realization, investment performance, and expected business outcomes.
• Partner with business stakeholders to assess opportunities, risks, costs, and strategic value.
• Provide analysis and recommendations to support funding and prioritization decisions.

Stakeholder Leadership

• Build and maintain strong relationships with senior business, technology, and operations leaders.
• Drive collaboration across cross-functional and geographically distributed teams.
• Facilitate governance forums, workshops, planning sessions, and decision-making meetings.
• Influence stakeholders without direct authority and drive accountability for agreed outcomes.

Risk, Issue & Dependency Management

• Maintain and govern RAID processes across projects and programs.
• Proactively identify delivery risks, organizational impacts, and cross-project dependencies.
• Escalate critical issues and recommend mitigation strategies.
• Coordinate recovery plans for projects requiring corrective action.

Vendor & Resource Coordination

• Coordinate activities across internal teams, contractors, vendors, and delivery partners where applicable.
• Support resource planning, capacity management, demand forecasting, and workload balancing.
• Monitor resource utilization and identify potential delivery constraints.

Change & Transformation Support

• Support business transformation, technology modernization, and organizational change initiatives.
• Drive adoption activities and transition planning where required.
• Contribute to continuous improvement of project management, governance, and delivery practices.

Required Qualifications

• Bachelor's degree in Business, Management, Technology, Engineering, Finance, or a related discipline.
• 7+ years of experience in Project Management, Program Management, PMO, Transformation, or Technology Delivery roles.
• Proven experience managing complex cross-functional initiatives in enterprise environments.
• Strong experience with governance, portfolio reporting, executive communications, and stakeholder management.
• Experience developing executive-level presentations, reporting packs, metrics, and dashboards.
• Demonstrated experience supporting strategic initiatives involving multiple stakeholders and competing priorities.
• Strong analytical, problem-solving, and decision-support capabilities.
• Advanced Microsoft Office skills, including Excel, PowerPoint, Teams, and SharePoint.

Preferred Qualifications

• Experience within Insurance, Health, Benefits, Financial Services, Consulting, or Technology organizations.
• PMP, PRINCE2, Agile, Scrum, SAFe, or equivalent certification.
• Experience supporting portfolio management, PMO functions, or enterprise transformation programs.
• Exposure to technology transformation, digital initiatives, automation, AI, or enterprise platforms.
• Experience with Jira, Azure DevOps, ServiceNow, Clarity, Power BI, or similar tools.
• Knowledge of business case development, financial tracking, and benefits realization management.
• Experience working with geographically distributed global teams.

Key Competencies

• Executive Reporting & Communication
• Strategic Thinking
• Portfolio & Program Governance
• Business Case Development
• Stakeholder Management
• Project Delivery Leadership
• Risk & Issue Management
• Resource & Capacity Planning
• Financial Tracking & Budget Oversight
• Change & Transformation Management
• Data-Driven Decision Making
• Cross-Functional Leadership

Success Measures

• High-quality executive reporting and portfolio visibility.
• Effective governance and project control across assigned initiatives.
• Timely identification and mitigation of risks and dependencies.
• Strong stakeholder satisfaction and leadership confidence.
• Successful delivery of strategic business and technology initiatives.
• Improved portfolio transparency, forecasting accuracy, and decision-making effectiveness.