Role Summary:
The PMO Associate supports the operational and reporting needs of FCU delivery teams. This role focuses on data collection, reporting, tracking, and coordination to ensure projects and managed services engagements operate efficiently and transparently.
This role is suitable for fresh graduates or individuals with limited prior experience who are comfortable working with data, reports, and operational metrics in a structured delivery environment and for professionals with prior PMO, operations, or analytics experience who can operate independently and partner closely with managers.
Key Responsibilities:
As a Fresh Graduate Associate, you will be responsible for:
- Supporting the preparation and maintenance of regular operational and performance reports
- Collecting, validating, and consolidating data from multiple delivery teams and systems
- Tracking key metrics such as productivity, quality, staffing, and service level performance
- Maintaining trackers, dashboards, and reporting templates used by delivery leadership
- Supporting project and engagement documentation, including plans, trackers, and logs
- Coordinating with Team Leaders and Delivery Managers to ensure timely and accurate data submissions
- Supporting meeting preparation, status updates, and follow-ups
- Monitoring basic risks, issues, and dependencies and escalating when required
- Maintaining organized and audit-ready documentation
- Supporting ad hoc reporting and analysis requests as required
As an Experienced Associate, you will be responsible for:
- Independently managing regular operational, financial, and performance reporting
- Analyzing delivery data to identify trends, risks, and improvement opportunities
- Developing and maintaining dashboards and reporting packs for delivery leadership
- Supporting forecasting, capacity planning, and workload analysis
- Tracking key delivery metrics, service levels, and performance indicators
- Maintaining and reviewing project and engagement governance artifacts
- Identifying risks, issues, and dependencies and escalating with context and recommendations
- Supporting continuous improvement initiatives across reporting and delivery processes
- Partnering with Delivery Managers to provide data-driven insights and recommendations
- Supporting ad hoc analysis and executive-level reporting requests
What We Are Looking For:
For Fresh Graduates:
- Bachelor's degree or college graduate in Business, Industrial Engineering, Accounting, Finance, IT, or a related field
- Fresh graduates are welcome; prior exposure to PMO, operations, analytics, or reporting is an advantage
- Strong attention to detail and comfort working with numbers and datasets
- Basic to intermediate proficiency in Microsoft Excel and PowerPoint
- Willingness to learn reporting tools, dashboards, and delivery metrics
- Strong written and verbal communication skills
For Experienced Associates:
- Bachelor's degree or college graduate in Business, Industrial Engineering, Accounting, Finance, IT, or a related field
- At least 1 year of relevant experience in PMO, operations, reporting, analytics, or managed services
- Strong proficiency in Microsoft Excel and PowerPoint; Power BI or other reporting tools is an advantage
- Experience working with performance metrics, dashboards, and operational data
- Strong analytical and problem-solving skills
- Ability to communicate insights clearly to both technical and non-technical stakeholders
Note: Must be amenable to work ONSITE from Mondays - Fridays in Ayala, Makati under a shifting schedule (Morning/Midshift)
