PMO Junior Analyst

About The Role

As a PMO Junior Analyst , you will help keep PayMongo's cross-functional projects and in-store operations organized, on track, and continuously improving. Your role combines two areas: structured project management and end-to-end operational execution . You will maintain workplans, track milestones and dependencies, coordinate logistics and last-mile partners, support offline activations, and help teams stay aligned on deliverables. Just as importantly, you will look beyond individual tasks to understand how work flows across teams—spotting recurring friction, documenting processes clearly, and identifying better ways of working.

This is an early-career role suited to someone who is highly organized, detail-oriented, and naturally thinks in systems. You do not need years of experience; what matters is your ability to understand how different pieces of work connect, recognize where processes break down, and turn messy or informal ways of working into clear, repeatable processes.

What You Will Do

Support Project and Program Execution

You will help provide the structure and visibility needed to keep cross-functional initiatives moving against their commitments.

You Will:

• Maintain and update PMO workbooks covering workstream progress, deadlines, completion rates, ownership, and assignments .
• Support executive dashboards with live KPIs, deadline countdowns, and workstream summaries.
• Coordinate delivery planning across teams including Fraud, Money Movement, I&A, Disputes, InfoSec, Legal, and RCO.
• Maintain RAID logs covering Risks, Assumptions, Issues, and Dependencies .
• Track critical P0/P1 action items against internal and regulatory deadlines.
• Proactively identify blockers, overdue actions, and dependencies requiring follow-up or escalation.
• Prepare clear status updates, meeting notes, and action logs so stakeholders understand progress, ownership, and next steps.
  
  

Track Product and Operational Adoption

You will help PayMongo understand whether newly deployed products and operational tools are being successfully adopted by merchants and internal teams.

You Will:

• Track product and operational-tool adoption using established dashboards and data sources.
• Monitor activation, usage, engagement, and drop-off trends after deployment.
• Identify merchant or internal-user segments that may require additional enablement or follow-up.
• Work with Customer Success, Product, and Commercial teams to surface adoption gaps and support interventions such as onboarding nudges, reactivation outreach, or feature education.
• Maintain adoption trackers and contribute to regular reporting on rollout health and engagement milestones.
• Identify recurring operational, technical, or awareness-related barriers to adoption and escalate them with supporting data.
  
  

Improve And Document How Work Gets Done

A core part of your role will be understanding how processes actually work—not just how they are supposed to work—and helping make them simpler, clearer, and more repeatable.

You Will:

• Look across workstreams for recurring inefficiencies, bottlenecks, manual workarounds, and unnecessary rework .
• Map end-to-end as-is and to-be processes across logistics, onboarding, offline activations, and other operational workflows.
• Turn informal or undocumented processes into clear SOPs, checklists, workflow diagrams, and execution playbooks .
• Identify excessive handoffs, unclear ownership, redundant steps, and other sources of operational friction.
• Propose practical improvements based on how work actually happens on the ground.
• Work with the team lead to prioritize and pilot process changes and update documentation once improvements are validated.
• Apply systems thinking to identify connections between issues—for example, recognizing when a downstream operational problem is actually caused by an upstream process or data gap.
  
  

Coordinate Logistics and Vendor Operations

You will support the day-to-day logistics required to keep PayMongo's in-store and offline operations running smoothly.

You Will:

• Coordinate logistics requests with delivery providers covering deliveries, pullouts, redeployments, and returns .
• Monitor shipment status, proof of delivery, escalations, and billing concerns.
• Track parcel aging and fulfillment completion to minimize delays.
• Maintain accurate records across active logistics vendors.
• Escalate unresolved issues to the appropriate owners.
• Support the onboarding of new logistics partners, including documentation, evaluation criteria, and initial SLA setup.
  
  

Support Events and Offline Activations

You will help coordinate the operational details behind PayMongo's offline events, field activations, and onsite executions.

You Will:

• Support operational planning from pre-event preparation through post-event recovery .
• Coordinate event materials, preparation, transportation, deployment, pullout, and inventory monitoring.
• Help ensure physical assets and materials reach the right locations on time and are properly returned after activations.
• Support onsite scheduling and cross-functional logistics coordination.
• Keep stakeholders informed of operational requirements, timelines, and outstanding items.
  
  

Maintain Reliable Operational Data and Reporting

You will help ensure teams have accurate information to understand operational performance and make informed decisions.

You Will:

• Maintain operational trackers, aging logs, and dashboards using Excel and Google Sheets .
• Keep data accurate, current, and consistently structured.
• Organize operational information so stakeholders can quickly understand status, issues, and required actions.
• Support geographic and market serviceability analysis for logistics coverage and expansion decisions.
• Coordinate across internal teams, vendors, and partners while maintaining clear action logs and ownership.
• Help transfer process knowledge to interns or project contributors so both the tasks and the reasoning behind established processes are understood.
  
  

Tools You Will Work With

You will use a combination of project management, spreadsheet, documentation, and process-mapping tools to keep projects and operations organized.

These May Include:

• Microsoft Excel and Google Sheets – to build and maintain structured trackers, workbooks, aging logs, dashboards, and operational reports.
• Google Docs, Slides, and Drive – for documentation, reporting, presentations, and cross-functional collaboration.
• Project and task-management tools such as GitHub or similar platforms – to track actions, owners, deadlines, and dependencies.
• Process-mapping tools – to create flowcharts, swimlane diagrams, and other workflow documentation.
• Logistics and shipment-tracking platforms – to monitor deliveries, fulfillment, returns, and vendor performance.
• Existing dashboards and data sources – to monitor product adoption, operational performance, and rollout health.
  
  

You should be comfortable working with structured trackers, spreadsheets, process maps, and operational data , and able to turn information into clear documentation that other people can easily understand and use.

What We're Looking For

We are looking for an early-career operations professional with strong systems thinking, organization, and process-improvement instincts .

You Should Bring:

• A bachelor's degree in Business Administration, Operations Management, Communication Arts, Logistics, Supply Chain, or a related field .
• 0–2 years of experience in operations, logistics coordination, project support, or a similar execution-focused role. Fresh graduates with strong operational discipline are welcome.
• Strong systems thinking —the ability to look beyond an individual task, understand the broader process it belongs to, and recognize patterns, dependencies, and root causes.
• Strong process-documentation instincts, including the ability to turn an informal or messy workflow into a clear SOP, flowchart, checklist, or process map .
• A natural inclination to suggest practical improvements rather than simply identify problems.
• Strong organization and attention to detail, with the ability to manage multiple deadlines, stakeholders, and tasks without sacrificing accuracy.
• Strong written and verbal communication skills.
• High ownership and reliability, including the ability to follow through on commitments, surface issues early, and maintain momentum without constant supervision.
• Proficiency in Excel and Google Sheets , including structured trackers, lookup formulas, conditional formatting, and multi-tab workbooks.
• Basic data-analysis capability, including sorting, filtering, summarizing, and interpreting operational data.
  
  

Nice to Have

Experience or exposure in the following would be particularly helpful:

• Process improvement, business analysis, or operational excellence , including academic or project-based experience.
• Lean or Six Sigma concepts or coursework.
• Offline events, field activations, or last-mile delivery operations.
• Logistics or shipment-tracking platforms.
• Compliance or regulatory projects involving structured timelines and documentation requirements.
• The Philippine fintech or payments ecosystem , including BSP-regulated companies, e-wallets, or payment service providers.
• Process automation or the use of AI to improve operational workflows and documentation .
  
  

You do not need extensive professional experience to succeed in this role. What matters most is how you think: whether you can see how work connects across teams, bring order to operational complexity, identify the root cause behind recurring friction, and turn what you learn into a clearer and more efficient way of working .

What Success Looks Like

Success in this role means making execution more visible, reliable, organized, and repeatable while continuously finding opportunities to improve how the work gets done.

You Will Be Successful When You:

• Keep project workplans, milestones, dependencies, and action items accurate and current.
• Surface blockers and risks early enough for teams to act on them.
• Produce clear, reliable status reporting that gives stakeholders visibility into execution.
• Improve the quality and consistency of SOPs, process maps, checklists, and operational documentation .
• Identify recurring operational friction and translate it into practical improvement opportunities.
• Maintain accurate logistics, fulfillment, and vendor records while helping minimize delays.
• Support smooth and timely execution of offline activations.
• Provide reliable visibility into product and operational-tool adoption after deployment.
• Help teams move away from tribal knowledge and manual workarounds toward clearer, more scalable, and repeatable processes .
  
  

Team & Collaboration

You will work closely with the PMO Analyst and cross-functional teams to support both structured project execution and day-to-day operations. Your work will involve coordinating with teams across Fraud, Money Movement, I&A, Disputes, InfoSec, Legal, RCO, Customer Success, Product, and Commercial , as well as external logistics vendors and last-mile partners.