Platform Engineer- ServiceNow | ServiceNow Developer- CRM & CSM / Now Assist (Remote)- (JOB JB)

Job description:

PLATFORM ENGINEER – SERVICENOW

Location: Philippines

Work Setup: 100% Remote / Work From Home

Schedule: Mid Shift – 1:00 PM to 10:00 PM

Employment Type: Permanent

JOB SUMMARY

We are looking for a Platform Engineer – ServiceNow who will be responsible for managing, optimizing, and maintaining the ServiceNow platform, ensuring high availability, performance, security, and reliability across enterprise environments.

KEY RESPONSIBILITIES

• Design, configure, deploy, and maintain ServiceNow platform solutions.
• Manage platform performance, availability, scalability, and security.
• Perform ServiceNow upgrades, patches, maintenance, and enhancements.
• Monitor platform health and identify performance issues and bottlenecks.
• Troubleshoot complex platform issues and conduct root-cause analysis.
• Develop technical documentation, runbooks, and SOPs.
• Support ServiceNow integrations, APIs, and enterprise systems.
• Implement security, governance, and compliance best practices.
• Support capacity planning and infrastructure forecasting.
• Collaborate with architects, developers, consultants, and business stakeholders.
• Provide technical guidance and mentorship to team members.
• Support CI/CD, DevOps, and automation initiatives.

QUALIFICATIONS

• 5+ years of experience in ServiceNow Platform Engineering, ServiceNow Administration, Systems Administration, or related roles.
• Strong hands-on experience in ServiceNow administration, configuration, and customization.
• Strong knowledge of ServiceNow ITSM, IT Operations, and IT Service Delivery.
• Experience with JavaScript, Python, or Groovy.
• Knowledge of databases, APIs, integrations, and enterprise applications.
• Experience with AWS, Azure, GCP, or virtualization technologies.
• Knowledge of IAM, security, and data protection best practices.
• Strong troubleshooting and analytical skills.
• Good communication and stakeholder management skills.
• Experience with CI/CD, DevOps, or Infrastructure as Code is an advantage.
• CSA/CIS certification is preferred.

SERVICENOW DEVELOPER – CRM & CSM

Location: Philippines

Work Setup: 100% Remote / Work From Home

Schedule: US Time Zone

Employment Type: Permanent

JOB SUMMARY

We are looking for an experienced ServiceNow Developer – CRM & CSM to design and develop enterprise solutions focused on Customer Service Management, CRM workflows, AI-powered automation, digital customer engagement, and enterprise integrations.

KEY RESPONSIBILITIES

• Design, configure, and develop ServiceNow solutions across CSM, CRM, enterprise workflows, and custom applications.
• Develop Case Management, Customer Interaction Management, Omnichannel Engagement, Knowledge Management, Service Requests, and Self-Service Portals.
• Implement intelligent workflows using Now Assist, GenAI, AI Agents, AI Search, Predictive Intelligence, Flow Designer, and Virtual Agent.
• Develop and configure Business Rules, Client Scripts, UI Policies, Script Includes, Catalogs, and workflows.
• Build scoped applications using ServiceNow Studio.
• Develop integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
• Integrate ServiceNow with external CRM and enterprise applications.
• Support CMDB, CI lifecycle, and CSDM initiatives.
• Translate business and technical requirements into scalable solutions.
• Conduct testing, debugging, troubleshooting, and defect resolution.
• Participate in peer reviews and development governance.
• Support upgrades, deployments, UAT, hypercare, and production stabilization.
• Contribute to reusable workflow frameworks and automation solutions.

QUALIFICATIONS

• 5+ years of relevant ServiceNow development experience.
• Strong hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
• Strong knowledge of JavaScript and Glide APIs.
• Hands-on experience with:
• Flow Designer
• Script Includes
• Business Rules
• Client Scripts
• UI Policies
• IntegrationHub
• REST/SOAP APIs
• MID Server
• Experience with CSM/CRM workflows and customer operations.
• Experience with at least 2 ServiceNow modules, such as:
• CSM
• ITSM
• HRSD
• ITOM
• Service Catalog
• Custom Applications
• Experience with CMDB/CSDM.
• Exposure to Now Assist, GenAI, AI Agents, AI Search, or Predictive Intelligence.
• Experience with scoped applications, Update Sets, and CI/CD.
• Strong analytical, debugging, and problem-solving skills.
• Excellent communication and stakeholder collaboration skills.
• A2A/MCP-based AI integration experience is an advantage.

SENIOR SERVICENOW DEVELOPER – NOW ASSIST

Location: Philippines

Work Setup: 100% Remote / Work From Home

Schedule: US Time Zone

Employment Type: Permanent

JOB SUMMARY

We are seeking a Senior ServiceNow Developer – Now Assist with strong expertise in ServiceNow development, AI/GenAI, Now Assist, intelligent workflow automation, CMDB/CSDM, and enterprise integrations.

This role is ideal for a highly technical developer who can build scalable ServiceNow solutions and contribute to next-generation AI-powered enterprise workflows.

KEY RESPONSIBILITIES

• Design, configure, and develop advanced ServiceNow solutions across enterprise modules and custom applications.
• Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Flow Designer, and Virtual Agent.
• Develop AI-powered automation and conversational workflow solutions.
• Configure Business Rules, Client Scripts, UI Policies, Script Includes, Catalogs, and workflows.
• Develop scoped applications using ServiceNow Studio.
• Build enterprise integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
• Support workflow orchestration across multiple enterprise applications.
• Participate in CMDB/CSDM implementations and enterprise automation initiatives.
• Translate functional and technical requirements into scalable and secure solutions.
• Conduct unit testing, debugging, troubleshooting, and defect resolution.
• Participate in code reviews and development governance.
• Support platform upgrades, enhancements, releases, deployments, UAT, and hypercare.
• Participate in solution design workshops and technical discussions.
• Develop reusable AI automation frameworks, integration solutions, and accelerators.

REQUIRED QUALIFICATIONS

• 7+ years of relevant ServiceNow development experience.
• Strong hands-on experience in enterprise or consulting environments.
• Strong expertise in JavaScript and ServiceNow Glide APIs.
• Advanced experience with:
• Flow Designer
• Script Includes
• Business Rules
• Client Scripts
• UI Policies
• IntegrationHub
• REST/SOAP APIs
• MID Server
• Strong experience with CMDB/CSDM implementations.
• Enterprise integration and workflow automation experience.
• Experience with at least 2 ServiceNow modules, such as ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications.
• Hands-on experience with Now Assist / GenAI Skills.
• Experience with one or more of:
• AI Agents / Agentic Workflows
• AI Search
• Predictive Intelligence
• Virtual Agent
• Knowledge of scoped applications, Update Sets, and CI/CD.
• Knowledge of DevOps and release management.
• Strong analytical, debugging, and problem-solving skills.
• Excellent communication and stakeholder collaboration skills.

PREFERRED SKILLS

• A2A / MCP-based AI integration
• AWS or Azure
• Low-code/no-code automation
• Agile/Scrum
• CRM workflows and customer operations

CERTIFICATIONS – PREFERRED

At least 2 ServiceNow certifications preferred:

• CSA – Certified System Administrator
• CAD – Certified Application Developer
• CIS – Data Foundation / CMDB / CSDM
• ServiceNow AI / GenAI Micro-Certifications

Work Location: Remote